Job description
Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
- Deliver an unmatched customer experience for products and services while optimizing partner relationships.
- Creates the value of the product which includes the following:
- Generate Quote and submit for approvals.
- Enter Sales Order.
- Generate & Review Contact.
- Submit Contract to Account Executive and/or Customer.
- Execute Contract Revisions.
- Generate, attach configuration and profile reports to sales order.
- Stock Orders (3PL) as required.
- Virtual Order Mgmt. as required.
- Establish Customer and Partner Commitment to Ensure Execution
- Receive & review contract accuracy.
- Submit contact to Legal for execution.
- Systems Holds & Alerts
- Execute Order Revisions
- Book Sales Order & Action System holds.
- Exception Management (Expediting)
- Customer & Partner Expectation & Execution Management
- Early Release Execution and Escalation
- Manage Holds & Alerts on Sales Orders
- Order Revisions
- Provide a weekly order status report to account executive.
Qualifications
Well versed in effectively interacting with partners to identify and process their requirements and the ability navigate difficult decisions with manager escalation as necessary and messaging (verbally and written). Able to courteously interact with partners to ensure unmatched customer experience.
Education and Training Skills:
- Bachelor’s in Business Administration, Supply Chain, or in a related discipline is preferred and or prior experience (1 to 3 years of experience) in the field of customer service is preferred for this position.
- Attends seminars, workshops, and conferences for continuous improvement and professional development.
- Oracle Experience Preferred
Soft Skills
- Build sustainable relationships of trust through open and interactive communication.
- Drive and exhibit the company core values.
- Excellent communication skills with an exceptional customer service approach.
- Ability to work under pressure during various business cycles.
- Strong organizational and problem-solving skills.
- Detailed oriented.
- Ability to work in matrix organization.
- Ability to analysis data from multiple sources.
- Approachable, transparency and integrity.
- Embraces technology.
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