Job description

About Upstart

Upstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform was the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

The Upstart’s Vendor Management team is seeking an exceptional candidate to fill an Associate Vendor Manager role to join our team and help us to manage collections agencies and other recovery related vendors. As an Associate Vendor Manager, you will be responsible for analyzing vendor metrics regularly to manage performance to maximize recovery. You will build relationships with our vendors, ensure that they meet Upstart’s policies and procedures, and deliver positive experience to our customers.

An ideal candidate will be able to think strategically and analytically, is solutions-oriented, and likes to improve processes and workflows. You are self-motivated, a great planner, exercise excellent judgment and handle challenges with positivity and grit. The ideal candidate should also be able to communicate effectively and establish key relationships with Upstart’s vendors and internal teams.

Time Zone Requirements - This role is available in the following locations: Remote, San Mateo, CA or Columbus, OH.

Travel Requirements - This team has regular on-site collaboration sessions. These occur 1 week/quarter. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

The Role

As an Associate Vendor Manager, you will be responsible for analyzing vendor metrics regularly to manage performance to maximize recovery. You will build relationships with our vendors, ensure that they meet Upstart’s policies and procedures, and deliver positive experience to our customers. An ideal candidate will be able to think strategically and analytically, is solutions-oriented, and likes to improve processes and workflows. You are self-motivated, a great planner, exercise excellent judgment and handle challenges with positivity and grit. You should also be able to communicate effectively and establish key relationships with Upstart’s vendors and internal teams.

How you’ll make an impact

Manage company relations with collections agencies (vendors) by delivering timely, accurate and professional operational support to all vendors.
Ensure that day to day work is handled accurately and in a timely manner on both sides.
Work closely with the Program Manager to set SLA and performance standards for vendors and ensure these expectations are met.
Track and analyze vendor performance, address any concerns.
Think strategically and constantly improve process and strategy to improve vendor and portfolio performance.
Manage compliance risks, drive any process issues/ risk to a successful resolution.
Identify possible areas of process improvements, propose thoughtful solutions, and partner with stakeholders across Upstart to implement improvements.
Work closely with the Program Manager or independently to identify and onboard new vendors.

What we’re looking for

3+ years of experience with managing collections or recovery vendors
Strong analytical, problem solving and planning skills
Ability to prioritize tasks, make decisions and utilize resources with limited direction from the supervisor
Strong communication skills and ability to present information in a clear and concise manner
Balance ability to work fast with a high degree of accuracy and detail
Demonstrate the ability to think critically and communicate thoughts and ideas clearly
Proven track record of taking ownership of issues and driving results
Strong sense of discretion and professionalism
High School Diploma or GED
Associates/Bachelors Degree or Equivalent Work Experience

What you’ll love

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage
Personal Development and Technology & Ergonomic Budgets
Life insurance and disability benefits
Clubs and Activities (Game Nights, FitStarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)
Generous vacation policy
401(k)
Catered lunches + snacks & drinks

The minimum base pay for this position in Colorado is $32/hour + bonus + equity + benefits. Base pay may vary depending on job-related knowledge, skills, and experience. This information is provided in accordance with the Colorado Equal Pay Act. It is specific to Colorado and may not be applicable to other locations.

#LI-Associate

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

https://www.upstart.com/candidate_privacy_policy

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.