Job Title: Member Services Administrator

Job Type: Full-time

Pay: Starting at $17 per hour

Schedule: M-F, 8:30 am - 5:30 pm

Why Join AMS?

Personal and Professional Growth – As the fastest growing HOA management company in the Pacific Northwest, AMS offers limitless growth potential to all employees. You’ll grow as we grow.

A Fresh Start – If you are looking to try something new, we have the tools and resources needed to help you learn the ins and outs of HOA management.

Office Culture – We strive to maintain a fantastic, supportive work environment.

Paid Volunteer Time – After your first year of employment you will receive paid volunteer hours each year to participate in TMG Cares Events that give back to the community.

As a Member Services Administrator Your Average Day will Include:

• Provides exceptional customer service by answering multi-line, high volume telephone calls with a friendly & professional tone of voice, determines purpose of callers, and forwards calls to appropriate personnel, department, or division.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel and may escort them to the appropriate office, lounge, or conference room.
• provides light technical support to clients, logging on to their portal, making payments, etc.
• Receives, monitors, and stores supplies, recycles toner and orders supplies for the office.
• Maintains applicable databases and updates websites.
• Manages and updates department calendars as well as coordinates online meetings for clients, managers, etc.
• Creates various detailed reports related to Homeowner Boards, Employee and owner information, and website updates.
• Completes special projects for operational support.
• Processes incoming mail and correspondence, including e-mail and faxes and occasionally processes outgoing mail.
• Organizes and maintains file system and files correspondence and other records.
• Responsible for daily tracking of non-billable and billable time.

We Offer:

• Competitive pay rate starting at $17/hr
• A generous benefits package with three different options, including medical, vision, and dental group plans.
• $25,000 company-paid term life insurance policy.
• Voluntary additional benefits, including insurance through Colonial, flexible spending, short-term disability, term life, and AD&D insurance.
• Paid vacation, sick leave, and holidays.
• 401(k) with company match.
• Educational reimbursement of $500 a year to go towards certifications and accreditations.