Pool Cabana Attendant are responsible for welcoming guests to the Resorts World Las Vegas pools, responding to all rental guest requests, booking reservations, seating guest in assigned rentals i.e. cabanas, daybeds, reserve seating, etc., assisting guests and Food and Beverage Servers with any reservations and/or requests guests require. This role will also be responsible for exceeding guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactive skills.

• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

• Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations and hours of operation.
• Complete daily setup of rentals, escort guests and assist them with their service requests throughout the day and complete pool turndown services.
• Anticipate and deliver guests requests effectively.
• Process charges and payment settlements.
• Maintain cleanliness and tidiness of the pool deck and entire property areas.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Responsible for ensuring guest inquiries via phone calls, emails and in-person are responded to in a timely and professional manner.
• Coordinate daily cabana booking arrangements.
• Communicate all safety and repairs needs to the appropriate department or member of management.
• Maintain the privacy and anonymity of guests visiting and utilizing the pool.
• Ensure that required licensing is maintained & updated.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Required:

• At least six months of customer service experience.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.

• Experience working in a resort pool environment.
• Working knowledge of Microsoft Applications.
• Previous experience in a large, luxury resort setting.