Genpact is a professional services firm that creates lasting, impactful transformation. With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling upon motivated and passionate individuals to drive real world impact for some of the world’s biggest brands. Come, join us in our relentless pursuit of a world that works better for people.

B2B Collections Specialist

Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

Responsibilities:

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the B2B collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly, and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with collections policies and procedures

Qualifications:

• 1-2 years of direct experience in credit and collections; negotiation and persuasion tools
• Excellent verbal and written communication skills
• Prior telemarketing experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor

Please note that this is a contract role providing services to Genpact through our direct sourcing partner, the Ian Martin Group, who manages Genpact’s Contractor Talent Community. If you are selected for this role, you will be employed by Ian Martin and will not be an employee of Genpact.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.livehire.com/careers/genpact/jobs

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