Job description

Position: River City Bank Teller & Customer Service Representative

Job Type: Full-time | Salary Position

Company Overview:

At River City Bank, we pride ourselves on our hometown roots and the care and support we provide our customers and neighbors. Being a hometown bank means so much more than just having a Kentuckiana address; it means we are all active members of this community. We live where you live, shop where you shop, and support many of the same charitable organizations that you are a part of. We live where you live, shop where you shop, and support many of the same charitable organizations that you are a part of. Perhaps most of all, we love getting to know our customers and their families and we thrive on the relationships we have created in our hometown over our 30 years serving these communities. This caring environment extends into the positive community we have created for our River City Bank Team. We are a group of talented, engaging, and supportive professionals who enjoy coming to work with one another.

River City Bank is proud to be a locally owned hometown bank. The affiliated banks within our family of banks are: First State Bank, serving Breckinridge County, West Point Bank, serving Hardin County, Bank of Clarkson, serving Grayson County, American Bank & Trust, serving Warren County, Bank of Lexington, serving Fayette County, and River City Bank, serving Jefferson County.

Full Job Description & Responsibilities:

River City Bank is seeking a full-time Bank Teller & Customer Service Representative. You will work in a River City Bank branch, independently and with your branch team. You will have excellent communication skills, give attention to detail, and have an aptitude for numbers. In this position, you will operate a teller window, welcoming our customers and serving them by processing a variety of transactions, requests, and problem solving.

Essential job responsibilities include, but are not limited to:

• Cash handling working experience, preferred

• Promote cross-sell bank products and services.

• Provide exceptional service to all customers both internal and external.

• Process transactions: deposits, withdrawals, cashier’s checks, payments, wire transfers, prepaid cards, etc.

• Responsible for balancing cash and general ledgers as required by policy or process

• Reliable and dependable

• Honest and trustworthy

• Collaborate and brainstorm to improve bank processes and procedures.

• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

• Handle consumer and business customer requests with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.

• Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.

• Serve as a bank representative in professional, business, and community organizations to promote bank services.

Qualifications:

• High school diploma or equivalent, required

• Minimum of 1 year working experiences in a customer service position, required

• Bank teller experience preferred

• Previous experience working directly with the public, preferred

• Position involves extensive cash handling, which requires ability to perform math ability to balance regularly.

• Position involves contact with the public, necessitating the ability to present a professional image’

• Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.

• Knowledge of Microsoft software products, preferred

• Strong interpersonal communication skills

• Strong customer service skills

• Sufficient Computer Literacy

Position Includes:

• Medical coverage

• Voluntary group dental and vision insurance options available

• Company-paid holidays and PTO

• Basic life, short-term, and long-term disability insurance and Life, Accident, and Death insurance options available

• Retirement plan

River City Bank is an Equal Opportunity Employer.

DISCLAIMER: This position description is intended to describe the general nature and level of work being performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to revise this position and to assign or reassign duties to/from this role at any time. The requirements listed are the minimum levels of knowledge, skills, or abilities.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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