Job description

JOB SUMMARY:

Pediatric Health Care Alliance is searching for a Behavioral Health Medical Assistant.

The Behavioral Health Medical Assistant is an empathic individual with competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive patient care experience and work environment. Takes part in the daily review and process of internal and self-referrals for behavioral services. Provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services, and functions as part of the interdisciplinary care team by providing education and case management directly to patients, and support to Psychiatrists and Behavioral Providers. Performs intake triage, assists patients with mental health screenings, vitals, and referrals to labs. Coordinate with clinic managers and their front/back-office services regarding psychiatric and counseling services.

MAJOR DUTIES & RESPONSIBILITIES:

· Provides office services by implementing administrative systems, procedures, monitoring administrative projects

· May advocate, coordinate on behalf of patients with schools

· Manages BH provider schedules to ensure department productivity

· Coordinates billing/credentialing issues with finance and HR department as needed

· Performs intake triage, vitals, and assists patients with mental health screenings

· Provides support to BH Providers and coordinates psychotropic medications requests for refill

· Collects urine for drug screens, blood draws, and performs injections

· Documents as appropriate vitals, screening and patient history personal information as needed

· Is responsible for daily review and process referrals queue to BH services (internal and self referrals).

· Closes referrals and fills structured data

· Responsible for prior authorization of psychotropic medications

· Responsible for PMP reports from Psychiatric patients. Reports must be printed for all patients before their visit

· Performs other duties as deemed necessary by supervisors

· When needed and as appropriate, interview patients to determine their needs and refers them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc)

QUALIFICATION REQUIREMENTS:

· Ability to work independently with strong sense of focus, task-oriented

· Ability to work with culturally diverse families and communities with the ability to be culturally sensitive, appropriate, and non-judgmental

· Comprehends fundamental medical terminologies in medical care delivery

· Previous behavioral health care or medical assistant experience preferred

· Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff

· Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation

· Ensure that work assignments and information gathered from day-to-day work is not shared with anyone and protects all patient and agency information

· Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality

· Strong interpersonal communication and written skills

· Able to work in different work settings and environments

· Adhere to agency policy, procedures and the professional code of ethics

· Basic casework skills (referrals, advocacy)

EDUCATION and/or EXPERIENCE:

· High School Diploma

· Medical Assistant Certification and experience working with persons in crisis is preferred

· 1 year of experience working in Behavioral Health as a Medical assistant is preferred

TRAVEL REQUIREMENTS:

· Ability to travel to satellite sites and/or off-site locations for events or training as needed

· Proof of liability and property damage insurance on vehicle used is required

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general health and social services guidelines, technical

procedures or governmental regulations. Ability to write reports, health correspondence and

procedure manuals. Ability to effectively present information and respond to questions from

groups or patients, center staff, and the general public.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Pediatrics

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work setting:

• Clinic

Experience:

• EMR systems: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Work Location: In person

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