Job description

AMAZING OPPORTUNITY FOR CALL CENTER REPRESENTATIVES! In office, professional environment, great atmosphere with Inbound/Outbound support of customer needs! Position is IN OFFICE, and is an urgent need for hiring!

Job Summary:

Shift: Days

Bilingual Position

Days: Monday thru Friday

Time: 8 a.m. to 5 p.m. ( Do have additional options of 9 a.m. to 6 p.m., 10 a.m. to 7 p.m. based on needs)

Schedule: Set schedule

Pay: $15-$17 per hour

Environment: Professional

Dress Code: Professional (Sunday best environment)

Call Center Type - Inbound/Outbound - ALL VIA EMAIL and ONLINE CHAT!

Ideal Candidate:

- Call Center experience (Preferred but NOT required, will train)

- Bilingual.

- Customer Centric at all times.

- Client facing experience (Call Center/Professional Retail/Starbucks/Chick Fil-A with professional demeanor with clients/customers)

- Ability to follow direction, work independently on needs/objectives.

- Good computer skills including Excel.

- Ability to be to work on time and as scheduled as reliability is a must to meet our customers needs.

- Good email and communication writing skills to communicate with customers.

- Attention to detail and thrives in a professional environment!

NOTE: This position has little attrition as it is a great environment and place to work. Dignity and respect for the staff and customer and with professionalism is the focus! We have 10 new positions open and looking for individuals that want to make a positive difference, are professional and have a go-getter personality!

Job Details:

Experience with customer service

Confident and clear communicator with excellent verbal, phone, and written skills

Must have a naturally optimistic, friendly, solutions-oriented mentality and personality

The ability to intuitively understand the customer needs and communicate them straightforward

Strong organizational skills and close attention to detail can work well and efficiently under pressure and

Must be able to make intelligent prioritization decisions while managing multiple tasks

A comfort level and fluency with online software programs and interfaces

Experience and fluency with online software systems

Fluency and experience analyzing customer service performance metrics

Self-starter with proven ability to take the initiative, work independently and collaborate across BilingualResponsibilities

Respond to and resolve all pre-and post-sales customer inquiries within targeted service levels

Process customer questions using appropriate internal systems and protocols

Produce reports as requested using relevant systems

Proactively provide operational, administrative, and analytical support and information to the

Customer, Service Manager and other operations team members

Establish a strong customer relationship and comfort level.

APPLY TODAY for IMMEDIATE consideration! We will contact you immediately for the next steps! Thank you!!

INDHP

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• In the event of an offer, when can you start?
• Are you able to commute to El Paso daily?
• Years of call center or professional customer service experience?
• Are you Bilingual?

Work Location: In person

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