Job description

Company Description
Families First is a Georgia non-profit family service agency. We assist over 37,000 children, women and families each year, and we have been serving metro Atlanta for 130 years. Our mission is to ensure the success of children in jeopardy by empowering families.
Everything our agency does is about strengthening families—all kinds of families with all kinds of needs. We foster strong communities by delivering empowering and sustainable solutions to children and families—solutions that improve child well-being and family self-sufficiency. Families First_ accomplishes this by focusing on three impact areas: _

• Child & Youth Permanency – to ensure long-term stability and support, we provide adoption, foster care and residential group homes for children whose lives have been disrupted.
• Family Sustainability & Empowerment – we work collaboratively with other organizations to provide self-sufficiency through housing and supportive services for chronically homeless families.Healthy
• Families & Relationships – we offer training and affordable counseling solutions to equip parents and families with critical skills to build healthy and strong relationships.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19, or willing to receive full dosage of the COVID-19 vaccine, prior to date of hire. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

Job Description*
POSITION SUMMARY*:

• Spanish Speaking Point of Entry Specialist* candidate will be responsible for greeting guests of the organization; responding to phone call inquiries and program referrals; receiving payment for services; maintaining confidentiality related to aspects of client, staff and agency information; conducting intakes; gathering and documenting basic information, preliminary determination of the agency's ability to provide needed services, and assignment of a first appointment or making an appropriate referral to other community resources; maintain confidentiality related to aspects of client, staff and agency information. This position is both in-person and virtual as scheduled.

PRINCIPAL ACCOU NTABILITIES:

• Provides on-site front desk coverage that includes answering calls promptly, gathers basic information accurately, greets visitors warmly and ensures they are seen in a timely manner, etc.
• Consistently responds to referrals within a timely manner, including processing referrals for Spanish speaking only clients.
• Works as a member of the Behavioral Health Assessment team, specifically conducting applicable intake assessments in Spanish.
• Conducts intake of applicable Families First programs i.e., Behavioral Health, Parenting Plus and Navigator, etc.
• Follows up and sends out ongoing reminders to families/clients who are scheduled for intakes.
• Tracks and tabulates intakes, appointments kept, cancelled by client, cancelled by staff, etc.
• Answers inquiries about the company.
• Contacts the applicable Families First staff when a visitor has an appointment. Ascertain which Families First staff to connect a “walk-in” visitor who needs assistance.
• Makes assessments during in person or telephonic request for initial appointments to determine that their needs can be met by Families First services; refers callers to other agencies when their needs cannot be met by the Agency
• Maintains current knowledge of agency programs including program eligibility requirements.
• Obtains, input and track data/information i.e., insurance benefits of clients; fee for services (when applicable); copays; waiting lists; referral lists, payer authorizations, etc.
• Executes assigned duties associated with the Behavioral Health Program including the Clinical Activity Monitoring System (CAMS).
• Provides applicable weekly/monthly/annual reports for Leadership Team.
• Manages conference room reservations for meetings, events, etc.
• Assists members of Executive Administration with preparing for Agency meetings (i.e., internal, and external meetings set up) as well as during facilitation (i.e., guests/facilitator’s needs, etc.) of meetings.
• Assists with applicable internal and external agency events.
• Uploads postage and process DV’s for payment.
• Process requisition orders for office supplies for agency staff members and departments.
• Ensures front lobby is clean and presentable for guests, clients, and staff.
• Keeps kitchen and break rooms clean and stocked with appropriate supplies.
• Trains additional employees to provide relief for front desk personnel.
• Keeps vending machines stocked with snacks and beverages.
• Directs and organizes donations and organize and catalog donations as well as assist with tracking donor information when applicable.
• Conducts outreach duties for identified Families First programs and/or services.
• Other duties as assigned

*
COMPETENCIES: *

• Must have strong communication skills, both verbal and written, including fluent in Spanish.
• Ability to multi-tasks as well as prioritize task(s) to effectively execute daily workload
• Ability to create systems that track referrals, waiting lists and other applicable data.
• Experience with creating tracking spreadsheets, inputting information in databases and/or an electronic case record system(s).
• Ability to demonstrate an understanding of ethical conduct practices including confidentiality, authorization for releases, some HIPAA practices, etc.
• Requires some flexibility with work schedules including weekends to assist with events, meetings, special projects, new programs, etc.
• Demonstrates ability to respond appropriately to the cultural differences among the Agency's service population
• Proven problem solver, who can work both in a team-like environment as well as independently
• Takes the initiative including utilizing a problem solving and a solution focus approach.
• Demonstrates consistent time management skills and the ability to meet multiple deadlines.
• Must have a welcoming, warm, professional, empathetic, non-judgmental approach with potential clients, vendors, volunteers, Board members, and agency staff, etc. when communicating over the phone, responding to emails, accepting referrals, scheduling appointments, soliciting information, greeting visitors, etc.
• Demonstrates ability to respond appropriately to the cultural differences among the Agency's service population

Qualifications*
QUALIFICATIONS: *

• Bachelor’s Degree required in Social Work, or an Associate Degree in Human Services or similar degree with at least 1-year experience. Will accept a Certified Peer Specialist with at least one year of similar work experience.
• Exceptional communication skills (both verbal and written), including bilingual Spanish speaking.

Mid-level to intermediate computer skills.

• Ability to manage data entry and system management skills; as well as develop data spreadsheets; preferably Sales Force experience/background.
• Experience working in a nonprofit, social service, and/or community-based organizations.
• Experience working within a communities where complex families/individuals needing assistance and/or resources.

CHARACTERISTICS OF A GOOD ”POINT OF ENTRY SPECIALIST”:

• Good listener
• Dependable
• Tolerant/non-judgmental
• Compassionate/empathetic/patient
• Takes the initiative
• Problem Solver
• Creative
• Energetic/Eager to Learn
• Models Professionalism

Additional Information*
EEO Statement: *
It is the policy of Families First not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Families First to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment..
Families First is an Equal Opportunity Employer dedicated to Affirmative Action and Workforce Diversity.
Families First participates in E-Verify.

• Interested candidates can apply at www.familiesfirst.org*

*
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19, or willing to receive full dosage of the COVID-19 vaccine, prior to date of hire. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.*

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19, or willing to receive full dosage of the COVID-19 vaccine, prior to date of hire. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

Location: 80 Joseph E. Lowery Boulevard Northwest, Atlanta, GA 30314

Job Type: Full-time

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