Job description

SUMMARY : The Bookstore Manager plans, organizes, and carries out the smooth operation of

the bookstore.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage Staff

• Enforces Copperfield's code of ethics and quality of customer service.
• Supervise and direct the work of employees and assistant manager.
• Hire and fire employees as appropriate.
• Recognizes and corrects performance issues honestly and directly.
• Handle Performance Appraisals, and raises for employees
• Train Staff in all aspects of job responsibilities
• Schedule Staff so as to meet customer needs and keep the daily operations within budget.
• Maintain a communications log keeping employees up-to-date on in-store events, discount sales and promotions.
• Approve Payroll twice a month.
• Maintains the overall cleanliness of the store.
• Consistently role models exceptional work habits/customer service for staff.
• Experience working in a union environment a plus.

Health and Safety

• Hold quarterly safety meetings, document the meeting and send to HR.
• Send monthly First Aid Log to HR
• Maintain a safe store environment for employees and customers.

Managing the Business

• Works with General Manager to strategize and develop plans to make the store profitable.
• Manages inventory levels.
• Ensure the accurate, completion, reconciliation of Point of sale transactions/bank

deposits.

• Working with the Marketing and Events Department, prepares and arranges for appropriate publicity and advertising.
• Input sales information daily.
• Balance and send daily reports, including charge slips coupons and other

pertinent receipts to Controller.

• Compile and reconcile end-of-month paperwork and submit to Controller’s office.
• Manage supplies (price labels, shipping materials, office supplies, etc.)
• Oversee use of company credit card with purchasing limits and guidelines: reconcile receipts with monthly statement.

Relationships, Customer Service and Presentation.

• Provide excellent customer service
• Greet customers and assist as needed, answer questions and phone calls promptly, follow up on requests and inter-store transfers, hand sell titles, provide book suggestions, clarify policies on returns and club cards.
• Consistently exceed expectations of our customers.
• Conduct online book searches
• Demonstrate pride and ownership of store by maintaining cleanliness, organization and attractiveness of store’s interior and exterior.
• Keep track of popular titles and new releases and stay abreast of available store stock.
• Shelve incoming books during high-volume intakes of new stock.
• Intercede on employees behalf to help resolve issues with difficult customers.
• Liaison with Headquarters, and other managers.

Professionalism

• Strive to be a knowledgeable and productive bookseller.
• Be efficient and accurate at handling money and operating point of sale terminals; know company policy for returns and exchanges.
• Be punctual and dependable about attendance.
• Complete assigned tasks and assist coworkers with tasks.
• Follow Employee handbook and use handbook as a resource for understanding performance expectations.
• Other duties may be assigned

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Book buying experience a plus
• Experience handling money and making change
• Comfortable with operating a computer
• Communication skills necessary to manage a diverse workforce and to assist customers.
• Dress and grooming appropriate for working with the public

EDUCATION and/or EXPERIENCE:

A bachelor’s degree in business administration or a related field and three years experience in retail merchandising, fiscal management or business administration, including one year supervising or managing employees in a retail environment.

Language Skills: Strong Command of the English Language.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of his/her job unless undue hardship would be created.

§ Ability to lift 40 pounds unassisted and 60 pounds with assistance

§ Ability to stand for at least two hours at a time

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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