Job description
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:
Hampton Inn Islandia
1600 Veterans Mem Hwy
Islandia, NY 11749
Overview:
The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
Responsibilities:- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
- Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
- Clear clean and reset tables/hotel spaces per client request or management instruction
- Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
- Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
- Support all areas of the food service as necessary including washing dishes, restocking utensils other necessary equipment, sweeping and mopping floor, cleaning work tables, refrigerators, moving trash and garbage to designated areas
- Perform opening and closing procedures and side work duties according to station rotation assignment
- Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
- Perform any other duties or attend meetings as requested by management
- Ability to perform job function with attention to detail speed and accuracy
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Must be willing and have the ability to work a varied schedule that may include weekends and holidays
- Must be able to obtain and provide Food Handlers card as required by city/county/state
- Ability to handle stressful situations in a calm professional manner
- Understanding of hotel products and guest services
- Ability to communicate professionally when speaking with guests and team members
- Demonstrates a positive attitude and a desire to be of service to others
- Possess a basic knowledge of food preparation service standards, guest relations and etiquette
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
- Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
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