Job description

PURPOSE OF POSITION: Under the direction of the Client Services Manager, the Business Attraction Specialist is responsible for the development of professional, competitive business attraction requests for information proposals for the County of Fresno and its cities by collaborating with various internal resources. The Specialist will work with the Client Services Manager to provide exceptional customer service and timely responses to all clients interested in pursuing job creation and investment in Fresno County.

DUTIES & RESPONSIBILITIES:

Client Services (70%)

• Serve as the main point of contact between new attraction clients and organizations;
• Coordinate face-to-face meetings and site visits with clients to gather information to aid in decision making for attraction or expansion clients; communicates appropriate information and connects clients with suitable resources and referrals including, but not limited to:
• Real estate brokers
• Permitting and regulatory agencies
• Site developers
• Regional, state, and federal economic development and trade organizations
• EDC board members and community partners
• Review and analyze Request for Information (RFI) and client requests with the Client Services Manager to develop high quality, accurate and competitive proposals and/or reports;
• Work with the Client Services Manager to ensure relevant data and information of participating municipalities is included in RFI responses;
• Develop accurate, data-driven RFI responses in a timely manner, and ensures all client deadlines are met;
• Responsible for managing 50+ clients at any given time; maintains communication with client throughout project lifecycle;
• Coordinate with the Client Services Manager and special projects team to conduct research and provide requested data for site selectors, brokers, prospective clients and stakeholders;
• Work with the Client Services Manager to provide municipalities and industry with information and technical assistance;
• Coordinate and attend local, national and international trade shows, missions and events to generate attraction leads within target industries; and
• Accountable for securing client and project confidentiality at the EDC.
• Create graphics and written content as needed for EDC social media presence
• Conduct proactive attractions outreach

Program Support (30%)

• Work with Client Services Manager to ensure client and project information are entered into the Customer Relationship Management (CRM) system on a consistent and timely basis;
• Responsible for tracking and updating projects via CRM to assure up-to-date case management;
• Provide trainings and presentations to funders, staff, and others regarding the EDC and its services;
• Develop and maintain all client-facing material including, but not limited to industry brochures, market reports, white papers, and event fliers;
• Complete weekly, monthly and quarterly reports as requested by the Client Services Manager and/or Executive Team Members; and
• Other roles and responsibilities as assigned to ensure the success of the EDC’s Attractions program.

SKILLS & KNOWLEDGE REQUIRED:

• Commitment to the mission and goals of the EDC;
• Must be professional and exhibit high ethical standards;
• Commitment to inclusive economic and community development;
• Commitment to professional development in the economic development field;
• Must gain a clear understanding of the permitting process for new or expanding businesses in Fresno County and cities;
• Must be capable of working with and earning the respect of senior business and public sector executives;
• Must be highly organized, have effective time management skills team player, self-starter, and effective communicator;
• Ability to work both independently and in a team-oriented atmosphere that provides business, and employees with accurate information and excellent customer service;
• Excellent written and oral communication skills;
• Strong project management, research and analysis skills;
• Ability to organize and present statistical, financial and factual data in a manner easily understood by the audience;
• Proficient use of standard office equipment; and computer literacy;
• Proficient use of Word, Excel, PowerPoint, or similar software programs;
• Proficient in Adobe InDesign; or similar design software;
• Preferred experience in CoStar, ArcGIS Business Analyst, Emsi, or similar programs;
• Ability to travel locally, nationally and internationally; and
• Prior experience with a Client Resource Management (CRM) system is desirable.

MINIMUM EDUCATION & WORK HISTORY:

• Bachelor’s degree in Marketing, Business, Real Estate or Public Administration, or related field and one year of experience in public relations, marketing, business development, economic development, real estate, public administration/policy or related field; OR
• Combination of some college and 3 years of marketing, real estate, and professional office experience.

PROPRIETARY & CONFIDENTIAL MATTERS:

• All matters relating to EDC and its business activities are strictly confidential.

PHYSICAL REQUIREMENTS:

• The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Modified “light duty”restrictions may be arranged as needed and when available for job-related injuries or illnesses.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands for clerical duties and keyboarding. The employee is occasionally required to reach with hands and arms; stoop and kneel.
• The employee will occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, and visual acuity sufficient to read a computer screen and paper documents.
• Acute hearing is necessary for telephone and in-person communication with callers and assisting staff, customers, and vendors. This position requires speaking in front of a group to lead meetings and training sessions.

WORKING CONDITIONS:

• This position typically functions indoors in an office environment with light-to-moderate noise associated with business office equipment.
• Occasional travel may be required.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All EDC employees must be fully vaccinated against COVID-19.

Education:

• Bachelor's (Preferred)

Experience:

• Marketing: 1 year (Preferred)
• Business Development: 1 year (Preferred)
• Real Estate/Marketing: 1 year (Preferred)

Work Location: In person

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