Job description
Job Summary:
This position will be responsible for all phases of the group set up, payment processing, maintenance and collection of group accounts. This position is accountable for customer satisfaction and quality execution of stated tasks throughout the process. May include other duties prescribed by management.
Responsibilities:
- Obtain and maintain skills needed to aid in reconciling a group payment.
- Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members.
- Handle inquiries received by phone, fax, email, or mail
- Responsible for applying all group payments to group members as noted on payroll sheets, statements, or compared payments.
- Answer incoming calls, make out going calls to investigate and correct errors for getting the payment applied.
- Other duties as assigned by management
Required Skills/Competencies
- Existing LegalShield /Business Solutions experience
- Good Attendance
- Passion for customer service
- Strong written and verbal communication/presentation skills
- Detailed-oriented and organized
- Problem-solving and analytical
- Ability to handle multiple deadlines
- Positive professional attitude and team player
- Proficient in Word, Excel, and Powerpoint
- Ability to effectively interact with users, peers, managers, and vendors
- Self -starter with high level of initiative
- Strong commitment to department and company goals
Job Requirements and Qualifications
Education: High School degree equivalent or higher
Knowledge Requirements: Iseries, CMClient, OnDemand, Cherwell, Easy Capture, Microsoft office, Word, Excel, and InContact.
Department:
9340 Business Solutions Services
Time Type:
Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at:
humanresources@legalshieldcorp.com
.
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.