Job description
Location:
As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description:
Parker House Hotel
As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.
Responsible to ensure quality service to all guests by taking ownership in the table appearance and restaurant cleaniness and have the responsibility of adhering to all rules, regulations, uniform codes and standards of the hotel.
Responsibilities:
- Responsible for bringing food to the guests in the bar area.
- Responsible for ensuring the food gets to the guests in a timely manner
- Set up expo line - garnishes, condiments, serving utensils and ice prior to start of service. Keep items stocked throughout your shift.
- Clear each course after everyone at the table has finished eating, unless the guest asks you not to. Remove items from the table that the customer does not need.
- Assist the servers and culinary team in any way possible to assure quality service.
- Assist in bar setup and opening, as well as closing.
- Maintain a clean and organized work area.
- Stocking the bar stations to par, and maintaining a par level of liquor bottles.
- Maintain clean glassware as needed.
- Become completely familiar with the liquors and beers sold in the bar.
- Greet all guests promptly and courteously.
- Ability to assist and focus attention on bartenders and servers needs, remaining calm and courteous.
- Must have complete knowledge of service times and menu.
- Must have complete knowledge of floor plan, table numbers, and seat numbers.
- Deliver food to correct tables according to ticket, floor plan, and seat numbers.
- Always inquire if additional service is needed from guests upon delivery and inform server or manager.
- Clear and disinfect tables before, during, and after service.
- Think clearly, quickly, maintain concentration, and make concise decisions.
- Ability to perform the job functions with minimal supervision.
- Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effective.
- Minimum 1-year food runner experience/DRA experience preferred. Other relevant hotel / food & beverage experience will be considered.
- Ability to clearly and pleasantly communicate in English with guests, management and co-workers, with the ability to answer guest questions and describe menu items.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
- Excellent customer service, service recovery and problem-solving skills.
- Must be TABC certified, or have the ability to obtain a valid TABC permit.
- Must be able to work a variety of shifts, including weekends and holidays.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift in an indoor/outdoor environments.
- Required repetitive motion of arms, hands, and legs.
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