Red Bay Coffee is looking for a Retail Store Leader for our first LA location who is passionate about coffee, customer service, and leading a diverse team. As the Cafe Manager, you will be responsible for managing the day-to-day operations of the cafe, providing excellent customer service, and ensuring a positive experience for our customers. You will also be responsible for training and developing baristas and team members, managing expenses and revenues, and ordering supplies as needed.

This is a full-time, salaried position based in Los Angeles Metropolitan Area( Hollywood Park Inglewood), and will report directly to our Director of Retail Operations.

Responsibilities:

• Manage day-to-day operations of the cafe
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with various vendors and order supplies, as needed
• Ensure all cafe areas are clean, neat, organized and stocked with provisions and supplies
• Collaborate with other teams at Red Bay and your Manager to engage our community
• Nurture friendly relationships with customers to increase overall engagement and excitement
• Work on bar and on the floor, not only to help the team in busy periods but to stay connected to the beauty of the work and find ways to continually refine workflow
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Maintain updated records of daily, weekly, and monthly revenues and expenses
• Assist with catering set-up, schedule, and coordination efforts
• Create a monthly schedule for your team of baristas to balance individual, team, and location needs to meet business goals
• Controlling and maintaining labor costs per position and schedule: maintaining operational efficiencies
• Assist with launching new locations as we expand to additional markets

Qualifications:

• At least 3 years of work experience as Cafe or Store Manager or ASM in retail/hospitality experience - coffee, food & beverage industries preferred
• Hands-on experience with professional coffee machines
• Availability to work within opening hours (including weekends and holidays)
• Excellent communication skills with the ability to manage and motivate a team
• Retail management experience leading a team of 5+ people
• An understanding of a profit and loss statement, and knowledge of how to utilize it - revenues, costs, and expenses
• Proficiency in utilizing computer applications, specifically Google Drive tools (Sheets, Docs, Calendar)
• Love coffee, providing a phenomenal customer service experience, and enjoy coaching and motivating a team of diverse people

Benefits:

• $75k - $80k/year
• FlexiblePaid Time Off
• Healthcare benefits
• CalSavers retirement plan
• Complimentary drinks at our locations
• Weekly complimentary bag of beans
• Discounts on Red Bay Coffee food, merchandise, etc.
• Opportunity to grow and expand with a growing coffee company

At Red Bay Coffee, we are committed to building a truly diverse team that is reflective of our communities and creates a culture that celebrates all that you bring to work each and every day. We welcome candidates of all backgrounds and identities to apply for this role.

About Red Bay Coffee

Red Bay is building a global community through our commitment to sourcing, developing, roasting, and delivering our coffee. We envision a world in which coffee is a vehicle for inclusion, social and economic empowerment, entrepreneurship, innovation, and environmental sustainability. We are the first and longest standing Black Owned Coffee Roaster in the nation with humble beginnings in Oakland Ca.

We are a coffee company with an intentional commitment to embed diversity practices into the DNA of our organization and place inclusivity at the forefront of our culture. We are committed to building a truly diverse team that is reflective of our communities and creates a culture that celebrates all that you bring to work each and every day. We recognize diversity goes beyond race or gender and can include age, economic class, educational background, familial status, gender, gender expression, gender identity, marital status, religious or spiritual affiliation, sex, sexual orientation, transgender status, and individuals who are disabled or veteran status. There are beauty and strength in diversity, come be a part of our beautiful team! In most cases, a job description – unlike a contract of employment – is not a legally binding document. You can be asked to take on other duties if these are reasonable. The job description serves as the best estimate of the role and doesn’t entail a full detailed scope.