Job description
About us:
We apply our innovation and strategic thinking to align our clients’ corporate and business strategies - all with ease.
We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
Responsibilities:
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Schedule:
Monday to Friday
Salary:
$850 - $1200 per week
Required Experience:
High school diploma or equivalent.More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
From: Rox
Benefits:
- Disability Insurance
- Employee Assistance Program
- Flexible Schedule
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