Call Center Representative
Job description
Responsibilities:
- Answering phones, emails, TXT, and live chat from customers
- Professionally responding to client/prospect inquiries
- Navigate a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures
- Assist clients in scheduling / rescheduling their appointment.
- Providing customers with all the necessary information about GYMGUYZ and our service.
- Identifying, escalating priority issues, and reporting to management
- Following up on complicated client interactions where required
- Recording details of client interactions (proficiently and accurately)
- Develop rapport with clients, with an upbeat and positive attitude.
- Offer solutions- not excuses.
- Excellent customer service attitude
- Ability to engage and tailor interactions with each customer, making their experience exceptional
- Friendly, confident and a self-starter
- Strong verbal and written communicator
- Positive and quick troubleshooter
Your Qualifications:
- Flexible schedule
- 1 year of customer service related experience (preferred)
- 1 year of call center (preferred)
- Basic knowledge of computers i.e. navigation, copy/paste, open tabs, email
- Excellent verbal and written communication - grammar, punctuation, and spelling (required)
- Supplemental Pay: Commission plan
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to GYMGUYZ Corporate.
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