Why Work for McHales?

• Bonuses on top of your pay!
• Paid Time Off!
• Health Insurance
• We are a Family Sensitive workplace and believe in work life balance
• Opportunity for Advancement! We are a fast growing company that believes in growing our employees and hiring from within first

Who We Are

We keep growing because we only hire the best, and our customers love us for it. We have been in business since 1950 here in Levittown. McHales has grown into one of the destination employers in Bucks County. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. You have probably seen our trucks and ads, now we want to see YOU!

Seeking a " Super Friendly Customer Service Representative " for a family owned company. The customer service representative will schedule residential plumbing, heating, cooling & electrical service calls in the call center. Hourly, plus bonus, and a great benefit package! Awesome people wanted! Bring your brains and laughter.

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Hours for this position are from 11am-7pm.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

What We Offer

• Our top performers are among the highest paid in Bucks County. You’ll have unlimited earning potential.
• Medical Insurance, 401K company match, paid holidays, family first day and birthday
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at McHales.

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