Call Center Representative
Job description
As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discer...
- Syracuse
- Administrative, Secretarial & Clerical
- Allied Health
- Management & Professional
- Full-time
- Opening on: Feb 6 2023
- Ambulatory Call Center
- State of New York
- TH Staff Assistant 2, NSSL1
- 67453
- UUP (State University Professional Services Unit)
Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required.
Preferred Qualifications:Knowledge of medical terminology, and bilingual skills (English/Spanish) preferred. Candidates with hands-on experience using Multi-Line phone systems or Call Center phone systems also preferred.
Work Days:Monday - Friday, Days Hours are between 7:45 am - 5:15 pm
Message to Applicants: After 6 months of in office training, applicants are able to work full time remotely or a blend of in office and remote. Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
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