Job description
Cortica is looking for a remote Care Navigator to join it's growing team!
Under the general direction of the Cortica Head of Client Experience, the Care Navigator is responsible for guiding families through a broad range of Cortica services, and information and ensuring efficient scheduling focused on a positive, patient-centered experience. Collaborates with Cortica departments to meet patient expectations, achieve quality outcomes, and build a patient-focused culture.
Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status, or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities.
Key Responsibilities:
- Ensures caregivers are aware of their welcome visit appointments by sending reminders, managing welcome visit cancellations, and arranging for substitute coverage as necessary.
- Ensures caregivers have met the welcome visits requirements by completing their forms (i.e., NIF) and benefits checks have been successfully completed.
- Represents Cortica principles in handling patient check-in and check-out via video conferencing software (i.e., Zoom), identifies barriers to caregivers engaging in telehealth, and strategies to overcome those barriers.
- Serves as a primary point of contact for warm transfers from welcome visits, answering questions from caregivers, providing guidance, and reviewing policies and next steps.
- Schedules appointments based on welcome visit recommendations, consults, and support services within established service standards, including ABA assessments, ADIRs, developmental therapy evaluations, neurodevelopmental evaluations, and care plan meetings.
- Reviews the clinical recommendations for services, cost estimates, guidelines, and policies (e.g., cancellation) with the caregivers and ensures a high level of understanding.
- Serves as an essential link between patients and Cortica teams (i.e., billing, scheduling) acting as liaison to ensure a high level of client support and ease of navigating the Cortica ecosystem.
- Reviews the purpose and next steps for the whole child score card and questionnaire, ensuring it is completed on a timely basis.
- Sends summary of next steps including forms (DT eval) and information sheets.
- Participates in projects to improve client experience, provides insights and feedback on enrollment and scheduling best practices, ensuring standard operating procedures are in place and up to date.
We’d love to hear from you if:
- Two years of customer care experience preferred in a healthcare setting.
- You are customer service oriented –friendly, cheerful, and helpful to clients and others while following Cortica policies and procedures.
- You can collaborate cross-functionally to ensure the needs of the clients are being met, can identify opportunities to improve service, and propose solutions to implement.
- You can research and problem-solve to determine appropriate solutions for clients, think proactively and set follow-ups as needed to ensure timely resolution.
- Demonstrated communication and interpersonal skills sufficient to convey information in a clear, concise way, synthesizing information and presenting it to families and team members.
- You are skilled at using software and systems including electronic medical record systems, workflow management, and Microsoft Office products.
- You have knowledge of HIPAA regulations to safeguard patient information.
Nice to have:
- You possess a Bachelors’ Degree in a “Human Services” or related field.
Benefits you deserve:
Cortica cares deeply about each team member and their wellbeing! We strive to foster an outstanding employee experience and culture. We also provide a terrific benefits package. Full-time employees enjoy a variety of company subsidized medical and dental insurance options, 401K with company match and rapid vesting, Personal Time Off that increases based on tenure, paid holidays, company-paid life insurance, disability insurance options, tuition reimbursement for continuing education and professional development, employee referral bonus awards, and more.
About Cortica:
Cortica is a leading provider of advanced neurological therapies for children with autism and other developmental differences. We offer in-home, in-clinic, and telehealth services that empower families to achieve long-lasting, transformative results.
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.