Job description

For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Job Summary / Purpose:

The Caregiver Ambassador is responsible for ensuring that the caregiver experience throughout their time with TheKey is supported at every step. This will include trouble-shooting caregiver inquiries and concerns with other departments, caregiver onboarding, compliance, and ongoing training. This position will lead caregiver communications ensuring that the caregiver profile and availability are updated consistently. This position ensures the smooth deployment of PPE supplies to our caregivers in the field. The Caregiver Ambassador is responsible for the supervision of caregivers.

Essential Duties and Responsibilities:

• Understanding home care state regulations, and organizational policies and procedures
• Connecting with and ensuring that caregivers have a great experience with TheKey. This will include utilizing best practices to coach and guide caregivers regarding appropriate communication with clients and coworkers and development of a positive employee relations environment; maintaining team stability with fostering a positive working environment
• Provide supervision to the caregivers, including coaching, counseling, and, ensuring the caregivers are fully prepared for assigned duties
• As requested, delivering PPE or other supplies to the field to the caregivers
• Participating in caregiver initial orientation and ongoing training which may require some field training
• Serving as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, workers compensation, or corporate human resources
• Ensuring caregiver are up to date in their licensing and compliance
• Ensuring that caregiver profiles, timekeeping and availability are kept up to date
• Documenting incoming concerns and complaints so that they can be tracked and reported to management; identify trends and offer suggestions for training or other interventions to reduce concerns and complaints
• As needed, coordinating with IT to find resolution to employee barriers with technology
• Providing excellent customer service and responsiveness to local teams in their efforts to follow state and federal laws in their work with employees; serve as mentor and coach to local team members for caregiver employee relations issues
• Maintaining caregiver retention and allow for 60%+ minimum over six months of active scheduled/working hours; lead initiatives for caregiver retention, development and satisfaction
• Understanding client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines
• Additional duties as assigned

Required Skills, Education and Certifications:

• High school graduation or the equivalent
• Previous experience as a caregiver, a plus
• 3+ years’ experience in health care, elder care, social work or related industry
• Excellent customer service and supervisory skills
• Computer proficiency and ability to document timely and accurately notes in system
• Polished communication and presentation skills and ability to develop excellent relationships with field staff
• Current driver’s license and proof of insurance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

License/Certification:

• Driver's License (Required)

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Supervising: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.