• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate - Discussed during your first interview
• Paid orientation

• Die Möglichkeit, mit einigen der coolsten Kunden auf der ganzen Welt wie z. B. der NFL, Vimeo und Topps zu arbeiten!
• Flexible Arbeitszeitgestaltung
• Zugang zu 'Hot Gigs'-Ausschreibungen exklusiv für das Mod Network
• Arbeit von zu Hause aus
• Wettbewerbsfähiger Stundensatz - wird bei deinem ersten Vorstellungsgespräch besprochen
• Bezahlte Einarbeitung

• Experience with providing customer support via 4-6 concurrent chats (inbound messaging).
• Ability to quickly identify any and all issues the customer may have
• Ability to maintain high engagement with both the project and customers
• Someone who wants to help the customer, not just move to the next one
• People who are driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
• Customer service experience
• Professional/business level proficiency in German and English

We haven't just been around the CX block ... we built it. We started in 2007. We were founded by a Silicon Valley lawyer who liked moderating message boards in her spare time for fun. (The WB's Superstar USA, anyone?) She saw the potential of communities, of remote work, and of that thing called social media that was starting to catch fire. Long story short: We’ve been kicking butt in content moderation, community management, and social media since they began. We're literally pioneers. No one does these better than we do. We fixed customer support. Sorry/not sorry, call centers – you had your chance. We were into the metaverse before Zuck. Our original name was Metaverse Mod Squad (and still is in the UK). So if you want to know what's up with virtual worlds, or need a tour guide, ping us. We’re already here – rez’d and ready to go. We did it all remotely. We're the original remote CX company. We built a network of Mods all over the globe. Why? Because great CX doesn't come from a cubicle. #modsnotcubes. And we made remote work secure. We created Cubeless, our patent-pending security platform. Our passion is supporting Extra Life. And if you visit us in Brooklyn, we’ll be eating pizza at Juliana’s, not Grimaldi's. P.S. It's still fun!