Locations: United States; Oriskany, NY - Virtual Role with In Person Training .(New hires must Live within a commutable Distance of the Oriskany, NY Location)

Role Value Proposition:

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role, your primary function will be answering incoming calls from policyholders, beneficiaries, attorneys and families of the deceased employee, providing them with superior customer service, and answering any questions they may have.

Key Responsibilities:

• Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Answers complex telephone inquiries related to Group Life Claim insurance benefits.
• Provide guidance to beneficiaries via telephone on claim processes and resolve customer issues swiftly and thoroughly. Reviews data from various sources, including policyholders; translates it into appropriate media for input into a Windows based computer system (BIOS).
• Maintain call handling and quality standards. Provide high quality, timely customer service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions.
• Expectation of working a combination of the following shifts: 8:00am-4:30pm EST and/or 11:30am-8:00pm EST

Essential Business Experience and Technical Skills:

Required:

• Strong data entry skills required.
• Excellent oral and written communication skills.
• Ability to adjust to multiple demands and shifting priorities.
• High School Diploma / GED.

Preferred:

College Degree

Business Category

Global Technology and Operations - Claims

Travel

Not applicable

Salary Grade

05M

Number of Openings

5

Hiring Manager

Amber Hilts

Contact Information

Rachel King

rachel.king@metlife.com

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.