At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate in Fraud Detection as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

This position is responsible for identifying, researching, and analyzing complex fraud and high-risk scenarios, including transactions, referrals, policies, regulatory compliance, and/or unusual situations for Small Business credit products.

In this role, you will:

• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Fraud investigations experience
• Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) experience preferred
• Experience in Online Detections Fraud, First Party Fraud and Perpetrator Fraud.
• Experience using WF research systems: CPS, Hogan, Lexis Nexis, FDR
• Small Business Lending experience preferred
• Strong analytical skills with high attention to detail and accuracy
• Ability to think strategically, implement, and deliver business objectives
• Excellent verbal, written, and interpersonal communication skills
• Ability to read, analyze, and interpret documents/reports
• Ability to communicate confidentially and professionally
• Experience developing partnerships and collaborating with other business and functional areas
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work additional hours as needed

Locations:

• 11601 N Black Canyon Hwy, Phoenix AZ
• 2800 S Price Rd, Chandler AZ

Position locations are listed above.

Relocation assistance is not available for this position.

Visa Sponsorship not available for this position

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.