YSM ITS Medicine & Health – Technology Support Services, AV Support
University Job Title
Classroom Technology & Media Specialist 1
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Compensation Grade
Labor Grade D
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Computing and Information Systems, Technical Support
Total # of hours to be worked:
37.5
Work Days/Hours (Other than Standard)
8AM-4:30PM
Work Week
Standard (M-F equal number of hours per day)
Work Location
Medical School Campus
Worksite Address
315 Cedar Street
New Haven, CT 06510
Position Focus:
Provides audio-visual support services for Medical School classes and special events, including equipment setup, operation, troubleshooting, preventative maintenance and repair.
Essential Duties
1. Provides basic instruction and assistance for faculty, students and professional staff in the use of audio-visual equipment. 2. Executes audio-visual service requests for classroom and event support. 3. Provides front-line technical support services, including the set-up, operation and troubleshooting of audio-visual equipment. 4. Provides operational support and maintenance of audio-visual equipment, which includes but is not limited to digital projectors, plasma screens, computers, public address systems, audio recorders, audio mixers, amplifiers, DVD/VHS players, document cameras, 16mm film projectors, slide projectors, microphones, projection screens, control systems and video switchers. 5. Provides daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 6. Escalates support issues within Media Services to ensure timely solutions. 7. Documents service requests and problem reports for departmental databases. 8. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 9. Tests and maintains audio-visual rental equipment. 10. Performs scheduled preventative maintenance, cleaning and repair of audio-visual equipment. 11. Performs component level replacement as needed. 12. Maintains appropriate inventory of supplies and equipment in assigned distributed storage facilities 13. May perform other duties as assigned.
Required Education and Experience
Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.
Required Skill/Ability 1:
Proven experience working in a fast-paced customer-focused AV environment.
Required Skill/Ability 2:
Proven experience working with video conferencing, webcasting and course capture technologies (ZOOM, Skype and Panopto).
Required Skill/Ability 3:
Excellent customer service skills and ability to be flexible and remain open to learning new technology that may be implemented.
Required Skill/Ability 4:
Proven ability to multitask and handle multiple AV needs concurrently throughout the campus.
Preferred Education, Experience and Skills:
Experience providing support for all AV equipment. Experience providing support using Mac and PC laptop (PowerPoint, Keynote, Zoom). Basic operational understanding of AV distribution and switching devices.
Weekend Hours Required?
Occasional
Evening Hours Required?
Occasional
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
W.L. Harkness Hall, 3rd Floor, Room 303
100 Wall Street, New Haven CT 06511
203-432-0849
equity@yale.edu
Note
Yale University is a tobacco-free campus