Job description

Job Title:Client Coordinator

Status: Hourly

Work Schedule: Monday-Friday with some weekends

Location: McAllen, Texas

The Client Coordinator primary responsibilities is to maintains an excellent relationship with the company’s clients/attendants and the accommodation of their needs. Resolve any issues that arise within the department and ensure clients are satisfied with our services.

Responsibilities and Duties:

· Knowledge of entering patient information in the healthcare software.

· Correctly input data of client information.

· Maintains awareness of changes to current patient information.

· Awareness of the responsibilities of the position and how it interfaces with the rest of the staff team.

· Ability to be flexible, organize, and function under stressful situations.

· Consistently demonstrates a professional, self-direct, mature, discipline, and tactful approach to department responsibilities.

· Experience with patient care plan, Attendant Supervisory Visits, Attendant Orientation, Coordination of Care, etc.

· Knowledge and compliance with all billing activities and ensures that all patients claim submitted are accurate and on time.

· Works closely with all department members as required, is flexible to meet the needs of the department and the changes in the workload.

· Communicate appropriately and clearly to staff and other agency team members.

· Participate in problem solving, policy forming conferences as necessary.

· Receive any complaints an incident reports, log, follow up and report appropriately.

· Direct, manage and supervise all aspects of client’s quality care.

· Perform duties in compliance with agency’s policies and procedures.

· Maintain all time frames with referrals, initials, and ongoing clients.

· Responsible for EVV Wizard, MeSavs, ISP’s to be done on a timely matter.

· Document 2067, SOC, SV, Annuals, and Phone AO’s to be done on a timely manner as per company policy.

· Responsible for schedule changes and assigning a substitute/attendant when in need.

· Perform all assigned tasks in compliance with the agency’s policies and procedures.

· Must be able to assist with QA documents and charts of all clients and employees.

· Responsible for everyday maintenance on EVV system.

Professional Relations:

· Employee maintains a professional attitude at work through a spirit of cooperation, pleasant and respectful demeanor, and helpfulness towards clients, physicians, visitors, co-workers, and supervisors.

· Accepts guidance from supervisors and accepts positive change recommended.

· Reflects a positive attitude through employee tone of voice and communication.

· Maintains professional demeanor in times of stress.

To be successful you will have:

· Excellent written and verbal communication skills.

· A can-do, positive attitude be a strong team player.

· The ability to excel in a fast-paced, high-pressure role working on multiple priorities. and/or projects simultaneously.

Conditions:

· Not have been convicted of a felony or misdemeanor listed in Chapter 99 (relating to Criminal Convictions Barring Facility Licensure.)

· Be able to communicate, comprehend, and translate Spanish when necessary.

· Be highly organized, responsible, and dependable.

· Must type at least 50 WPM.

· Have knowledge of medical terminology.

· Must have excellent communication skills and telephone etiquette.

Preferred Qualifications:

· At least 18 years of age.

· High school diploma or GED.

· Computer Literate demonstrate proficiency in typing and other office skills

· Superior Interpersonal Communication Skills.

· Must have at least two (2) years of experience in Personal Assistance Services Program.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
To keep our office personnel as safe as possible, we practice social distancing and provide masks, gloves and sanitizer.

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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