Client Service Representative

Full Time
Knoxville, TN 37922
Posted
Job description

Do you enjoy working with animals? Do you enjoy working with compassionate and fun teammates? Do you want to start a new career in an exciting practice?

If so, you might be perfect for this position at Animal Emergency and Specialty Center! We are looking to hire a Client Service Representative to join our growing team!

We break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER.

We love animals of all species and breeds, as well as humans of all backgrounds, cultures, and beliefs. We invest in our employees and provide opportunities for training, career development, and growth.

Here are some of the things that you would do in a day:

  • Greet clients with and warm and welcoming attitude
  • Clean and sanitize exam rooms and public areas to ensure a safe, sanitary environment for the patients
  • Dispense and administer medications under the supervision of a doctor
  • You will frequently lift, carry, and handle dogs weighing up to 30 lbs.
  • Open the practice and set up for the morning as directed
  • Receive incoming calls, screen those handled by other health care team members, and take care of routine calls.
  • Notify doctors of patient arrival. Relay all necessary information to the doctors and technicians.
  • Discharge patients - review notes for correct charges, make any follow-up appointments necessary, collect client fees, make credit card transactions, etc.
  • Collect lab samples from pet owners, print appropriate lab request forms, charge the client for testing if appropriate, and take samples to the back staff.
  • As required, enter data into the computer system, retrieve and modify computerized records

Here is the experience you will bring to the job:

  • Excellent communication skills
  • The willingness to learn
  • The willingness to perform clerical duties related to animal patient care and treatment and to provide miscellaneous support to the veterinary practice manager and health care team
  • Passionate about customer service, helping others, and exceptional pet care
  • A caring, compassionate attitude
  • Team-focused and team player

We offer a competitive salary and full benefits for all full-time employees, including paid time off, health benefits, 401K with match, and more.

Want to learn more? Check out this video and Click Here

As part of an Innovetive Petcare Practice, we are an E-Verify employer.

Come start a new journey with us! We can’t wait to chat with you!

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