Job description

Job Summary:
The Client Support Coordinator is a three-year grant-funded position. The purpose of this position is to provide administrative and excellent customer service to the grant-funded program clientele. This position will oversee the composition of cumulative reports, appointments, and communication to program participants.

Essential Functions

• Support daily administration of the center and assist the Workforce Development Coach.
• Provide customer service and support to clients of Goodwill and community partners.
• Assist with event scheduling and managing appointments/training schedules.
• Attend and contribute to meetings and projects that relate to the program.
• Author and publish documents, reports, and resources for the grant program.
• Ensure that all clients receive a high level of service and necessary information.
• Support and organize the grant program client files and ensure their accuracy.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Other duties as assigned by management or that specifically relate to the TANF grant.

Required skills and education:

• High School Diploma or GED

Preferred Education and Experience

• One (1) year of office experience is required.

Knowledge and Skills

• Able to deal with all situations calmly and positively.
• Able to proficiently use Microsoft Word, Excel, and Google Suite.
• Able to learn new processes quickly and possess strong organizational skills.
• Strong written and oral communication skills including the ability to be able to communicate effectively with all levels of management and employees.
• Strong customer service, relationship building, and interpersonal skills.
• Strong time-management skills and must be able to pay attention to detail.

Certifications and Licenses

• A valid Drivers License.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Bachelors and/or Associates degree in a related field.
• Office management and or placement experience.

Job Type: Full-time

Pay: $15.75 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mount Juliet, TN 37122: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer skills: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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