X marks the spot!

Experity Earns 2022 Great Place to Work Certification™

Employees confirm positive workplace fostered by Experity, with over 90% of respondents saying they are proud to tell others that they work at the company.

We are the national leader in on-demand care solutions, and we take great pride to announce that Experity is now Certified™ by Great Place to Work® – the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver leading revenue, employee retention and increased innovation.

Experity is a fast-paced, high-growth company that considers its people to be its greatest strength, as they are the engine that powers the company’s driving mission to improve urgent care and the patient experience. Experity works diligently to continue meeting the wants and needs of employees and fostering a positive, balanced workplace culture.

We are the country's largest electronic health records company for the urgent care market and provide an integrated operating system. Nearly 50% of the U.S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences and optimizing revenue.

Experity's technology serves 5,700-plus clinics today across the US!

Great place to work article: https://www.experityhealth.com/news/experity-earns-2022-great-place-to-work-certification/

Available shifts include day, evening, and weekend.

Benefits – We love all our X-tras! What’s in it for you?

• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling.
• Career Development – Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals.
• Investing in You – We invest in our team members so they can reach their financial independence – Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save For Emergencies, and Retire With Confidence
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party
• Benefits - And of course all of our wonderful benefits: Medical, dental, vision, 401K (with company matching), paid time off and more!

Hybrid/remote workforce:

This positions is eligible to work remotely or a hybrid of remote and in the office. If you live a commutable distance to one of our office we would love to see you!

Responsibilities:

• Answer inbound Support calls/emails, and make outbound follow-up calls/emails
• Manage client requests and assigned projects to successful completion
• Assist client/clinical staff/peers with application training and proper use
• Properly identify and investigate application issues, research answers to guide client through corrective steps, following escalation processes diligently to support service level agreements
• Build trusted and reputable working relationships with clients and internal teams
• Drive improved client satisfaction scores
• Maintain individual and team quality metrics
• Utilize CRM for documentation, client communication, and ticket resolution and tracking
• Escalate issues of increased priority to Client Solutions Specialist and management per procedure and SLAs
• Utilize approved monitoring tools/resources to analyze technical issues
• Encourage workflow improvements and Experity product features to clients
• Adhere to all company and team-specific processes and procedures
• Ability to work into a rotating shift for nights/weekends/Holidays
• Other duties as assigned

Qualifications:

• Proven ability to communicate well in English both verbally and written
• Excellent organization and time management
• Outstanding customer service and interpersonal skills
• Ability to prioritize multiple tasks, work effectively under stress, meet deadlines, and take direction
• Proficient in Windows based applications, and MS Office software products

Education and Experience:

• High school diploma or equivalent
• Two years of customer service experience

Preferred:

• Software/help desk experience is preferred
• Previous EHR experience preferred

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)