Job description
General Summary:
THE FIRM
At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized on Fortune magazines “100 Best Companies to Work For®" for 23 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success.
ROLE SUMMARY
Under the direction of our Sr. Manager, the Client Accounts Specialist performs a variety of B2B collection duties including interacting with clients, partners, LAAs and various finance departments to ensure prompt payment of legal fees including analyzing client account history, researching and resolving or initiating the resolution process for disputed invoices, while maintaining a positive client relationship. In this role, you will work directly with clients, attorneys, and billing secretaries to collect past due invoices all while being a part of a collaborative team. Essential Duties:
Operate from established Firm and human resource procedures and guidelines under direction from supervisor. Decisions are made within prescribed operating guidelines. Contacts are normally made with others inside and outside the Firm, including administrative personnel, partners, associates and staff, as well as clients. Skills Needed to be Successful:
Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.
The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.
Alston & Bird is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email brennan.fulton@alston.com and let us know the nature of your request and your contact information.
Professional business references and a background check will be required for all final applicants selected for a position.
Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.
- This position is eligible for remote flexibility. Details will be discussed during the interview process.
THE FIRM
At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized on Fortune magazines “100 Best Companies to Work For®" for 23 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success.
ROLE SUMMARY
Under the direction of our Sr. Manager, the Client Accounts Specialist performs a variety of B2B collection duties including interacting with clients, partners, LAAs and various finance departments to ensure prompt payment of legal fees including analyzing client account history, researching and resolving or initiating the resolution process for disputed invoices, while maintaining a positive client relationship. In this role, you will work directly with clients, attorneys, and billing secretaries to collect past due invoices all while being a part of a collaborative team.
- Analyze account history and independently prepare proper collection approach for each client, within assigned practice group responsibilities.
- Interact with clients and attorneys, predominantly via self-initiated contact, while ensuring high level of responsiveness in pursuit of continued client satisfaction.
- Handle communications from clients, and firm’s staff and attorneys, while maintaining a high level of tact and professionalism.
- Research and resolve or initiate the resolution process for disputed, past due, or short paid invoices
- Accurately record account status and maintain follow-up procedures electronically using ARCS collection software
Scope of Responsibility:
Operate from established Firm and human resource procedures and guidelines under direction from supervisor. Decisions are made within prescribed operating guidelines. Contacts are normally made with others inside and outside the Firm, including administrative personnel, partners, associates and staff, as well as clients.
- Ability to express self-effectively.
- Ability to establish effective working relationships throughout the Firm. Strong command of the English language.
- Ability to effectively handle telephone calls with established Firm etiquette and professionalism.
- Ability to work effectively with clients and other team members to resolve billing disputes, while maintaining a positive and friendly client relationship.
- Thorough knowledge of Firm and Administrative Support Service standards, practices and procedures. Good business knowledge and excellent organizational skills for prioritizing workload.
- Excellent problem-solving skills a must.
- A working knowledge of Word, Excel, ARCS (Accounts Receivable Collection System) and Aderant preferred.
- Law firm or professional services firm experience preferred.
If selected for an interview, a representative from Alston & Bird will contact you. To make sure you're a good fit for Alston & Bird and we're a good fit for you, be prepared for an in-depth interview process.
Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.
The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.
Alston & Bird is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email brennan.fulton@alston.com and let us know the nature of your request and your contact information.
Professional business references and a background check will be required for all final applicants selected for a position.
Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.
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