Job description

Position Summary:

The Collections Specialist assists in collection of Accounts Receivables, processing of invoices, cash application and other credit functions.

Essential Functions/Primary Responsibilities:

• Responsible for past due account follow-up and collections.
• Research disputed delinquent account balances; correct any errors, including misapplied payments.
• Prepare and send correspondence on delinquent accounts requiring special handling.
• Process customer payments via check, ACH, wire and credit card
• Generate and issue customer invoices and credit memos
• Liaise with sales and accounting teams to ensure accurate and timely processing of invoices and invoice adjustments
• Review internal controls and policies related to invoice processing and recommend enhancements for greater effectiveness and efficiency
• Prepare, organize and review reports requested by internal and external stakeholders
• Collaborate cross-functionally with sales, operations and accounting to recommend system and billing improvements resulting in reduction of manual adjustments and improved invoice quality
• Drive continuous improvement by supporting management initiatives, system upgrades, new system implementations and developing new processes
• Provide excellent and timely customer service to all customer inquiries
• Perform other duties/responsibilities as assigned by Management.

Qualification Requirements:

• Business to Business collections experience
• Detail Oriented
• Comfortable making phone calls as well as emailing (clear communicator)
• Ability to multi-task and work in a fast-paced environment
• 2 - 3 years of strong corporate collections experience.
• Bachelor's Degree Preferred
• Good arithmetic skills and general understanding of GL coding structures.
• PC proficiency using Microsoft Word, Excel, Outlook, data entry and internet.
• Experience working ERP systems such NetSuite

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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