Job description
The Company: Monarch Roofing is the leading provider of roofing solutions to Commercial and Residential property owners. We take pride in installing the best roofing systems, offering the best protection available and specific to our local area. Our roofing systems are proven to lower long term cost and increase the curb appeal. We specialize in all roofing aspects including Metal, Tile, Shingles, and Low Slope Roofs.
Monarch Roofing is Certified with all products used including (but not limited) to: GAF Master Elite, GAF Master Commercial, Duro-Last Installer, GACO.
Overview: The Commercial Inside Sales position at Monarch Roofing of Myrtle Beach reports to the Commercial Division Manager. This position will oversee multiple projects simultaneously and is responsible for the customer service experience before, during, and after jobs are completed; this includes increasing sales, forwarding leads to the Commercial Project Manager, following up on leads and entering warranty and veteran rebates into the computer system.
Duties:
- Takes calls, responds to emails and interfaces with clients
- Keep log of all leads in sales
- Helps customer get what they deserve, The Best!
- Prepares internal and external corporate documents for the team members
- Answers incoming customer calls and enters new leads in the company CRM system
- Schedules appointments between the customers and sales
- Handles all follow up procedures for pending leads
- Reviews and approves contracts, including all elements required for job approval
- Helps with closing procedures including warranties, letters of completion and thank you gifts as needed
- Assist Sales with requests/needs while they are in the field
- Helps customers before during and after projects are completed
Qualities Characteristics Aptitude:
- Team player orientation.
- Ability to interface with all levels within the organization and external parties
- High degree of confidentiality, integrity and honesty required;
- Excellent customer service skills
- Detail oriented and ability to follow systems & procedures
- Excellent phone communication skills
- Able to keep track of leads and great follow up skills;
- Self-starter: goal oriented, cooperative, and problem solver;
- Understand that customer satisfaction is our #1 priority;
- Strong work ethic
- Positive. Polite.
Compensation and Benefits:
- $750-$900 per week
- Health Insurance
- Paid Time Off accrued after 60 days
- Vacation after 1 year
- 401(k)
- 401(k) matching
Job Type: Full-time
Pay: $750.00 - $900.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
- Customer service: 1 year (Preferred)
- Inside sales: 1 year (Preferred)
Work Location: One location
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