Job description

JOB DESCRIPTION

Position Title: Communications Manager

Reports to: Chief Development Officer

Summary of Position: The Communications Manager is responsible for implementing the internal and external communications strategies at Circle the City (CTC). The role is intended to enhance the communications experience for all internal and external stakeholders, including employees, providers, donors, and patients. The Communications Manager also promotes the culture, mission, and values of CTC to strengthen its relationship and brand with the community, community partners, donors, and media members.

Relationships: The Communications Manager works internally with employees, healthcare staff and patients to craft materials to promote the organizational mission and brand, demonstrated through patient success stories, organizational accomplishments, unique healthcare services, presentation materials, video tours, employee recruitment videos, and donor collateral.

The Communications Manager externally responds to general public inquiries, manages media relationships, vets media requests, pitches media stories, and monitors media coverage via critical mention reports and other tracking methods and prepares leadership, staff and patients for media engagement. Upon request of the CEO and Chief Development Officer, the Communication Manager may serve as a spokesperson for pre-recorded and live radio, TV, digital, and print interviews, as well as live speaking opportunities.

Essential Duties:

Duties include, but are not limited to:

1. Communications, Media Relations, Content Development and Planning

• Approaches stakeholders to identify opportunities for stories and noteworthy content for platforms including website, social media, internal and external communications including radio, TV, print and digital coverage.

• Maintain data and analytics on marketing activities

• Spearhead and manage relationships with potential media partners with who can create and distribute media content and announcements.

• Building brand awareness: contribute ideas, examine data from multiple platforms and inputs, and formulate and execute strategies to help build brand awareness.

• Supports CTC executive leadership team's internal/external communications goals and plans, implements and measures executed projects.

• Works with reporters, assignment editors, producers and other news managers to coordinate scheduling details with appropriate CTC staff.

• Maintains regular communication with CTC program managers to develop story ideas and content opportunities.

• Ensures activities related to media engagement and all photography opportunities conform to legal standards, strict observation of patient privacy, respect of staff operations, and HIPAA compliance requirements.

• The Communications Manager will be present (or assigns appropriate representation) at all media and photography engagements involving CTC, its patients, staff and property.

2. Writing and Editing

• Researches, writes and produces material (articles, scripts, videos, etc.) targeted to various stakeholders (employees, patients, providers, donors) in support of organizational initiatives and priorities. This includes press releases and other communications vehicles.

• Writes in top professional quality (style, grammar, interest, and tone), presents facts and quotations accurately, and ensures the finished product communicates effectively with appropriate language geared to its audience.

• Ensures that final product (videos, scripts, articles, speeches, statements, etc.) adhere to accuracy, length and content requirements as outlined and requested, while reinforcing the messaging, mission and brand of CTC.

3. Internal and External Communications

• Works closely with leadership to develop communication strategies (videos, media opportunities, social media, articles) to promote departmental goals such as fundraising and donor support.

• In conjunction with Chief Development Officer and the Social Media Specialist, will occasionally create social media content to support the organization's mission, strategies, and goals.

4. Spokesperson, Public Speaker

• When necessary, serves as the spokesperson for print, digital, and broadcast interviews including pre-recorded and live opportunities. Ensures content delivered stays consistent with the organization's messaging, brand and mission

• May lead tours of facilities to promote the organization.

Qualifications:

• Bachelor of Arts/Science degree in Communications, Journalism, Business or English

• 5 years of direct and applied experience in communications or journalism environment, responsible for content development, brand messaging, and speech writing

Desired Skills

• Ability to manage simultaneous projects and deadlines

• Superior written and content production skills

• Proven time management skills

• Experience with print and digital media and a variety of media partners.

• Skilled time manager and able to meet strict deadlines.

• Experience using digital photo and video editing software a plus.

• Able to collaborate, turn ideas into strategies and work seamlessly as part of a non-profit team.

Job Type: Full-time

Pay: $66,692.00 - $78,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85013: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have • 5 years of direct and applied experience in communications or journalism environment, responsible for content development, brand messaging, and speech writing
• Do you have a Bachelor of Arts/Science degree in Communications, Journalism, Business or English

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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