Job description

Program Compliance Assistant

This position is responsible for administrative functions relating to TPA (Third Party Administrator) Program Compliance in a field office environment. Qualified candidates will be required to handle incoming and outgoing phone calls from clients, insurance companies and TPA referral programs, make notes regarding jobs within multiple platforms, keep track of job progress, make new job folders, and will be additionally responsible for some Accounts Receivable, as well as other duties as required.

Responsibilities

• Maintain an organized workspace to ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards
• Monitor email and computer program platforms for incoming jobs and update requests
• Timely creation of new jobs
• Work with project managers and estimators to update job progress across multiple computer program platforms
• Some accounts receivable
• Communication with homeowners, insurance adjusters, and TPA reps
• Customer file maintenance; digital database and physical file system
• Attend BELFOR sponsored operations and safety training courses as required

Duties

• Comprehensive understanding of customer service, principles and practices
• Work under time constraints and ability to manage time properly to meet specific timelines
• Attention to detail and keen sense of safeguarding other people's property and information
• Highly organized team player
• Bilingual (English/Spanish) a plus

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chandler, AZ 85225: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Construction Admin: 1 year (Preferred)

Work Location: In person

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