This individual functions as a Network Technician and will be responsible for commissioning and maintenance of the network systems and communications infrastructures for the attractions in conjunction with the Technical Services Controls Engineering department. Performs activities related to the creation, implementation, and sustainment of attraction industrial networks and communications. Activities include installation, commissioning, acceptance testing, network support and troubleshooting, and continual auditing and maintenance. Partners with global Universal Parks & Resorts on system design and architecture. Will also collaborate with Universal enterprise IT and Universal Core Safety and Engineering to deploy and maintain a park-wide Technical Services network utilizing the enterprise network backbone.

Responsibilities include:

• Support and troubleshoot Windows operating systems, applications, and administrative tasks
• Troubleshoot and document system failures
• Support of virtualization and SAN technology
• Software testing and configuration
• Maintain and repair hardware and peripheral devices
• Evaluate and improve network performance
• Support existing attraction architecture renovations and updates. Understand hardware and firmware currently in use and ensure updates as appropriate for upgraded and obsolete equipment. Remain current with latest technology regarding hardware, software, and security.
• Support acceptance testing and regular auditing of existing control networks for predictive maintenance purposes
• Support enhancement and maintenance of existing wired and wireless networks
• Provide sustainment support for all attractions, including training Controls and Tech Services personnel
• Maintain configuration management of hardware and software documentation
• Perform regular data backups to protect the organization’s information
• Partner with IT to ensure proper access, accountability, and processes
• Ensure Engineering & Tech Services PCs integrate with various tools and programs that are required with technology in the field
• Providing technical direction and training to coworkers
• Be willing to work nights, weekends and peak periods as required. Be on call for park support.
• Perform other duties as assigned

Qualification/Requirements:

• 3+ years of experience with IT networking
• Excellent Layer 2 & 3 networking skills. Solid understanding of access and distribution LAN switching environments with VLANs, RSTP, Etherchannel, Multicast and QoS
• Exposure to Data Center and virtualization technologies (UCS, VMware ESXi, vSphere, vSAN)
• Experience with wireless LAN technologies and Cisco WLC (3500)
• Experience with Cisco ISE, AAA, RADIUS, TACACS and 802.1x
• Perform complex troubleshooting, backup, archiving, and recovery
• Solid understanding of the software development lifecycle and change control
• Ability to articulate and communicate network design, security, and performance issues
• Strong documentation skills

Desired Qualifications

• Experience with quality of service, congestion management and traffic marking
• Experience with common network services, SNMP, Syslog, DNS, NTP, DHCP, AD, etc.
• Knowledge of Cisco ASA firewall CLI, configuration and troubleshooting
• Hands-on experience with Cisco firewalls (55xx, 21xx) and Catalyst switches (38xx, 29xx, 93xx)
• Experience with SNMPv3 monitoring and management tools
• Analyze network performance using Wireshark and provide root cause analysis, recommendations, guidance, and expertise in maintaining the highest level of performance

Desired Characteristics:

• Work successfully under pressure and are comfortable with change and complexity in dynamic environments
• Have a broad and flexible toolkit of techniques, resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored, and controlled
• Bachelor’s degree from a four-year college or university in Computer Science, Information Technology, Engineering, or related field; or equivalent combination of education and experience preferred
• CCNA or equivalent certification or experience
• Exposure to industrial networking and control systems
• Exposure to audio, video, and lighting control systems
• Experience in the theme park industry