Job description

We are in search of a hospitality superstar to join our team as Concierge Manager in Plano/The Colony Texas.

The Concierge Manager leads the onsite Concierge Team and sets the department goals to help create an exceptional Resident and Guest experience.

Responsibilities:

As Concierge Manager, you will supervise the Concierge Team and set the department goals to help to create an exceptional Resident experience. The Concierge Manager is responsible for managing the first impressions of our Residents and, therefore, must perform the following tasks to the highest standards:

• Supervise daily Concierge operations
• Set departmental objectives, work schedules, standards and procedures
• Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of local amenities, services, and a good knowledge of the local area
• Help maximize Resident satisfaction and retention
• Maintain good communication and working relationships with property manager
• Create a positive and enthusiastic culture and working environment
• Help implement ongoing staff training and development

What are we looking for?

A Concierge Manager that will be the face of the property, deliver exceptional guest service, leadership, and create a culture where hospitality is the forefront of everything we practice.

Job Type: Full-time

Pay: $40,000.00 - $41,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Experience:

• Hotel management: 5 years (Preferred)
• Customer relationship management: 3 years (Preferred)
• Hospitality management: 3 years (Preferred)
• Management: 5 years (Preferred)

Work Location: In person

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