Job description
**Immediate Need - Competitive Compensation, Company Vehicle, Fuel and More**
**Must have 3+ years experience in window and door installations.**
We are looking for a Customer Focused Project Manager in Virginia Beach, Virginia. In this role, you will ensure 100% customer satisfaction while overseeing customer installations from pre-construction to final installation on windows and doors.
What You Need:
- High School diploma or equivalent, and at least 3-8 years related experience
- Computer Skills: Proficiency with Microsoft Office (Word, Excel, Outlook); ability to develop proficiency using company provided applications using an iPad or similar tablet device.
- Licenses and Certifications: LSWP certification; valid drivers’ license
What You'll Do:
- Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure and labor estimates for replacement of windows, doors, siding, and gutters.
- Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction.
- Accurately measure window openings, complete window order, develop labor estimate and specify additional supplies needed for the project.
- Communicate with customer and Project Manager Lead to resolve conflicts discovered during measure, installation and service.
- Ensure customers understand the installation process and provide answers to customer questions.
- Monitor the installation of jobs and ensures company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs.
- Complete and collect all necessary documents for permit installations when required.
- Complete services when necessary.
- Perform lead safety analysis and collect final payments and appropriate documentation from customers upon job completion.
- Ensure company vehicle is maintained in a neat, stocked, and clean manner.
What You'll Get:
- Medical Plan with HSA
- Prescription Drug Plan
- Dental Plan
- 401k with Immediately Vested Company Match
- Educational Assistance
- Company-paid holidays
- Paid Time Off
- Additional Voluntary Benefits
- On the job training and professional development
Job Type: Full-time
Pay: $67,500.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Virginia Beach, VA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Window and Door Installation: 3 years (Required)
Work Location: One location
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