Job description

Customer Success Account Manager (US)
With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract execution to deadline management, Concord brings simplicity to the entire contract lifecycle.

Contract Lifecycle Management (CLM) has been the fastest growing software industry for the past five years. With 95% of the world’s companies still managing their agreements manually, analysts predict that CLM will soon become the 3rd largest software industry behind ERP and CRM.

Concord is a product-centric and customer-first company with offices in the USA and France. Through its product and company culture, Concord incorporates the values Passion, Humility, and Integrity in everything. With its CEO being part of the LGBTQ+ community, Concord has a strong commitment to gender equality & diversity, and offers one extra week of PTO to its employees to volunteer anywhere they want.

About the Role

You will be in charge of all content to position Concord as the number one CLM for small and medium businesses. You will write actionable content with the goal of increasing conversions and generating pipeline. You will conduct interviews of current customers, industry leaders, potential prospects, etc. to create articles, use cases and white papers. This position is in-office in Austin TX.

Key Responsibilities

• Research content strategies put in place by SaaS thoughts leaders and the competition
• Interview current customers, industry leaders or potential prospects to gain insight on business proposition, product use cases, etc.
• Write content that can be easily split between articles, guides, ebooks, use cases or white papers
• Track and report on the performance of each piece of content, and leverage SEO to increase traffic and conversions.

Requirements

• 1-2+ years as a content writer
• Fluent in English
• Excellent writing and editing skills in English
• Basic understanding of SEO factors and best practices.
• Basic understanding of SEO tools.
• Basic understanding of Google Analytics.
• Basic understanding of Wordpress.
• Effective communication and storytelling skills
• Self-starter: you spot new opportunities and take ownership over them
• Proven ability to research topics in industries such as: Legal, Operations, Contracts, etc
• Local to Austin TX

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78759: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please submit 2-3 examples from your portfolio of self-written content for our review prior to the initial interview. (Please attach to your resume)

Experience:

• Content Writer: 2 years (Required)

Work Location: In person

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