Job description
Hybrid position. The Customer Service Coordinator 2 provides support for all customer service functions between the customer, internal departments and programs. Research customer issues and solve problems or offer suggestions. Documents and maintains accurate customer records of calls and inquiries using Vx phone log. Forwards resolved written communication to the customer file. Participates in customer service problem solving. Assists other units within the department as needed. Provides support for all customer service functions between the customer, internal departments and programs. Researches customer issues and solve problems or offer suggestions. Documents and maintains accurate customer records of calls and inquiries using Vx phone log. Forwards resolved written communication to the customer file. Participates in customer service problem solving. Assists other units within the department as needed.Qualified candidates must have a minimum of 3 years healthcare claims experience.CPT codes knowledge.Healthcare environment experience preferred. Excellent customer service skills with the ability to handle difficult customer situations independently.Ability to work well under pressure and to meet deadlines. Working knowledge of medical terminology, claims processing procedures and accounts payable process a plus. Microsoft Office experience preferred.
EDUCATION- Two-year college degree preferred.
- EOE/AA M/F/D/V
VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.
Benefits Include:
- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS
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