Principal Responsibilities:

• Answering and managing all CES customer calls/issues for assigned region. This includes sorting, solving, prioritizing, scheduling, and dispatching technicians to all emergency (unplanned) maintenance activity in the region.
• Assist technicians in organizing all planned maintenance in region, maximizing available labor for the optimization of CES key performance indicators.
• Prioritizing and scheduling telemetry repairs for the region while meeting service level agreements
• Managing all USPO2 complaints for their assigned region.
• Coordinate technician availability for O&ED program.
• Mapping all regional customers and assigning technicians to all active accounts in region
• Scheduling all drivers write up repairs for the region
• Set up all “first fills” of tanks in region to make sure accounts are set up properly in Messer’s systems, and have been inspected in accordance with applicable policies
• Provide technical assistance to internal and external customers
• Adhere to safety policies and driving proper routing of EMOC process
• Ensure billing of appropriate maintenance work orders.
• Maintain accurate customer, emergency, and telemetry information in SAP system.
• Assist the National CES Manager in managing SAP data
• Monitor Telemetry and PM completion in service area work order creation and resolution, meeting all service level agreements
• Responsible for managing the site survey process for respective region

Qualifications:

Required Education

• High School diploma

Years of Experience

• Minimum 2 years

Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.

Together we value innovation, efficiency, and flexibility. Putting safety first, and working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

Apply today @ Messer Careers

If you need assistance with the application or would like to request accommodation, call (877) 243-1030.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)