Coordinator Customer Center Support - Defense

• 309166

JOB SUMMARY:

To assist the Defense and Special Missions organization in providing a customer facing support to assure the visit is a successful, rewarding experience while managing and helping facilitate the logistical needs of the business.

JOB RESPONSIBILITIES:

• Responsible for welcoming customers and being the face of the Defense company as the first point of contact for visitors.
• Create and maintain schedules and arrange all meeting requirements (catering, special requests, etc.) that support customer and supplier visits and internal meetings including requests from senior management.
• Responsible for producing the 90 day visitor outlook and delivery spreadsheet and distributing it accordingly.
• Prepare customer visitor badges, signs and ensure visitor iRequests have been completed and visitor is cleared.
• Assists program management, customers, sales and senior management in accommodating needs for candidate, aircraft deliveries, pre-sale, prospect and supplier visits. Coordinates conference rooms with beverages and catering.
• Coordinates daily food requirements for guests in Defense and Special Missions buildings and communicates needs with caterer. Works with caterer to monitor supplies of coffee, soft drinks, etc. and reorders items from vendor as needed. Participate in regular reviews with manager and caterer to ensure customers and internal meetings are receiving top level of service. Coordinates catering ordering and last-minute requests for customer outbound flights.
• Monitors customer meeting rooms assuring they are in neat and proper order and resets rooms as needed for following functions.
• Communicates with vendors and suppliers supporting Defense and Special Missions. Completes periodic reviews of local hotels and car rental agencies to obtain updates on amenities/capabilities for classification in Customer Visitor’s Guide.
• Schedules vehicles for customer visits and on occasion assists in transporting customers from one location to another. Monitor vehicle schedules and maintenance and coordinate detailing for recurring cleaning and special events.
• Coordinates with the business on special events in Defense and Special Missions.
• Reconcile invoices and orders associated with catering.
• Acts as alternate/back up to the executive administrative assistance for SVP Defense & Special Missions.
• Qualified to meet the requirements as alternate facilities security officer and able to obtain a U.S. government security clearance at the level of the facility.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent required
  • Associates degree is preferred
• Minimum of 2 years’ customer facing or related experience required
  

QUALIFICATIONS:

• Qualified to meet the requirements as alternate facilities security officer and able to obtain a U.S. government security clearance at the level of the facility.
• Must be able to deliver superior customer service to internal and external customers and employees at all levels including Senior Leadership and must have excellent interpersonal communication skills.
• Must be able to multi-task, anticipate request and consistently exceed customer expectations.
• Proficient skills with Microsoft Office products and ability to learn new software as required.
• Professional demeanor and dress, excellent written and verbal communications skills and the ability to work with the public, customers, and interdepartmental personnel.
• Must have excellent organizational and time management skills.
• Hospitality and catering experience is a plus.
  

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.

Recruiting Company Textron Aviation

Primary Location US-Kansas-Wichita

Job Field Marketing

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Travel Yes, 5 % of the Time

Job Posting 12/16/2022, 1:46:07 PM

Relocation Unavailable

Worksite Onsite

Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.