About the team

Studio Z is a world-class creative organization that drives the vision and development of compelling Brand, B2C and B2B communications for all customer touchpoints in the U.S. As a brand, Zillow brought transparency to the real estate market 10+ years ago by allowing buyers and sellers to see the value of every home—and we are about to reinvent the industry again. This team will be responsible for understanding the business and delivering delightful experiences to our customers. If you have a passion to make great work for a beloved brand that moves people, we’d love to talk with you.
Do you have a passion for making complex work look effortless? We are a beacon of operational excellence and efficiency. We build trust among cross-functional teams and facilitate an environment of true collaboration and appreciation. We focus on optimizing productivity in the creative process to make great work efficiently. We surface insights to ensure the best utilization of all resources against our priorities.
You excel in the details - dotting every “i” and crossing every “t. You look for opportunities for greater integration, efficiency, and collaboration within Marketing and beyond. You are skilled in bringing people together around a common goal. You take responsibility for building trust among your cross-functional team and facilitate an environment of true collaboration and empathy - allowing everyone to do their best work. If you like connecting dots, creating transparency, and leading continuous improvement, then we want to hear from you!

About the role

Zillow Group is looking for a Creative Operations Manager to join our engaged and highly skilled creative operations team driving the connections between people, process and tools enabling productivity.

We are looking for someone who can be a trusted partner to creative leads, account/strategy and project managers as well as across the marketing organization. This role requires a strong but caring lead who is invested in the success of the team and sets the bar high.

Lead ongoing implementation of our operating model, by:

• Partnering with cross functional teams to develop key process improvements such as prioritization, utilization read-outs, etc.
• Leading retrospective discussions and document for process improvements.
• Using your keen analytical mind for understanding how projects, people, and processes can work together for maximum efficiency.
• Managing change and creating cross functional alignment with appreciation for context, differing priorities between stakeholders, and business shifts.
• Collaborating with business leaders to develop project roadmaps and forecasts.
• Operationalizing the creation and tracking of the overall Studio budget.
• Managing training and conference opportunities, award submissions and celebrating wins.
• Bringing current knowledge of project management tools, methodologies, and best practices.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $97,000.00 - $155,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 8+ years of creative operational experience.
• Exceptional written and verbal communication skills, ability to communicate results and priorities to stakeholders at all levels and visualize complex information.
• Extensive experience working with creative teams and an understanding of how to get the best output from a creative studio.
• Strong communication and relationship building skills.
• Able to maintain composure in stressful situations.
• A solution-oriented problem solver who loves enabling process improvements.
• Infectious creativity, caring, and curiosity, with a reputation for positive influence.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.