Position Title: Trainer

Department: Process Improvement & Training

FLSA Classification: Non-Exempt

Reports to: Process Improvement & Training Manager

Pay Commensurate with Experience

Employee Benefits

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Paid Employee Medical And Dental Insurance; UHFCU pays 100% Of The Base Employee Coverage
• Medical and Dental Plan Premium Waiver Option
• Eleven (11) Company Paid Federal Holidays Plus Four (4) Company Paid Personal Holidays
• Eligible to Earn Ten (10) Days Paid Vacation; Increases With Years Of Service
• Paid Sick Leave
• 401(k) Retirement With Employer Match And Profit Sharing
• Employee Loan Discount
• UHFCU Subsidizes 50% For Monthly Bus Pass
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Credit Union-Paid Benefits Such As Group Term Life With AD&D Insurance, Long Term Disability Insurance And Long Term Care Insurance
• Employee Assistance Program (EAP)
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose:

Collaborate with the Process Improvement & Training Manager in the development and implementation of financial training applications, programs, and system functions for University of Hawaiʻi Federal Credit Union employees. Evaluate and streamline existing training techniques providing innovative solutions to enhance productivity and performance. Performs duties by analyzing and adjusting Credit Union instructional processes and operational procedures to accommodate user needs ensuring efficiency, competency, and consistency within all areas of the Credit Union

Essential Functions:

• Creates and develops new educational resources and training materials to instruct credit union employees on essential program functions; analyze and recommend modifications for existing programs and applications.
• Collaborates with internal departments to conduct new employee, regulatory, system, and other applicable trainings.
• Coordinates and conducts core system training and system improvements, including new components, updates, upgrades, etc.
• Partners with the IT Department to review all system releases and updates notifying appropriate staff of relevant changes and developing core curriculum for optimal learning and proficiency.
• Ensures internal and external process training classes are up-to-date for optimum efficiency.
• Specializes in the internal sales training of credit union products and services.
• Develops and maintains operational training tracking system for all employees learning progress producing monthly and year-end training reports.
• Performs other duties as assigned.

Performance Standards:

The following duties are completed in an accurate and timely manner:

• Review and revise existing training manuals.
• Review core system releases and updates.
• Develop training courses and processes as directed by Senior Management.
• Maintaining training tracking system.
• Positive feedback on training evaluations and coordinating external training classes.
• Develop and provide a minimum of hours per Strategic Plan goal for product/service.
• Annual education and skills training for all credit union employees

Qualifications:

Education/Certification: High school diploma or GED is required.

Required Knowledge: Must be knowledgeable in MS Office Suite.

Experience Required: Two years training experience, preferably in the financial industry.

Preferred Experience: Two years public speaking and/or group presentation experience.

Skills/Abilities: Excellent interpersonal and communication skills.

Excellent analytical, creative, and problem-solving skills.

Able to prioritize workload and meet deadlines.

Able to work independently and make sound decisions.

Able to create spreadsheets and analyze data.

Activities and Requirements of this Position:

Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing: Able to hear average or normal conversations and receive information.

Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions:

Air-conditioned, smoke-free office setting.

Business Hours & Attendance Requirements:

Monday through Saturday. Business hours are subject to change. Please note that scheduled attendance requirements may change due to business needs. Must be able to work additional hours, weekends, and holidays as needed.