Job description

POSITION TITLE: Customer Service Representative

RESPONSIBILITY: This position works alongside sales department to act as a liaison, take orders, provide service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction

DEPARTMENT: Sales Department

REPORTS TO: Sales Manager

HOURS/SCHEDULE: Full-Time,

Sunday-Thursday Start 10:00am  Friday-Saturday - Occasional

DRESS CODE: Casual Attire

PAY STRUCTURE: Weekly hourly pay rate plus bi-monthly 1% commission of gross profit of sale.

KEY DUTIES AND RESPONSIBILITIES:

• Manage large amounts of calls, outgoing and incoming
• Accurate order taking, credit, refunds, and exchanges
• Handle and take sales orders for walk-ins or over the phone
• Build sustainable relationship & trust with customers through open and interactive communication
• Answer customer questions and inquiries, provide product and service information
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow through
• Assist sales reps/department with prospecting, new customer onboarding, payment collections, and upselling
• Inform customers of promotions, updates and significant events
• Meet team sales targets and goals
• Provide excellent high satisfaction service to customers
• Monitor and communicate customer account status with appropriate parties

EDUCATION REQUIREMENTS:

• High School Diploma

WORK EXPERIENCE REQUIREMENTS:

• Excellent customer service experience
• Proficient in Microsoft Office 365, particularly Excel, Word, and Email
• Bilingual – Spanish & English (required)
• Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented.
• Strong phone contact handling skills and active listening
• People oriented, charismatic,

PHYSICAL REQUIREMENTS:

• Ability to sit for prolonged periods of time

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend

Work setting:

• In-person
• Office

Ability to commute/relocate:

• South Holland, IL 60473: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.