This is a remote role.

The Customer Care Project Manager will support the fulfillment of large strategic deals coordinating with Customer Care, Sales, Supply Chain, Service, and Scheduling.

Responsibilities:

• Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.
• Communicates with key stakeholders weekly to identify action items and project risks.
• Review and audit daily reports identifying open items and follow up with appropriate teams.
• Facilitates meetings with clients, and internal team members to support project.
• Manage escalations related to planning and execution of project.
• Work with customer to identify communication plan for project and document plan.
• Maintain and update project plan for rollouts.
• Determine equipment needs for project and track shipments to ensure units/equipment delivered.
• Distribute project reports to internal and external customers.
• Maintain regular and reliable attendance.

Qualifications

• Bachelor’s Degree preferred.
• Extremely organized and detail oriented.
• Strong communication skills (verbal and written); prompt communication is vital.
• Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment.
• Strong problem-solving skills.
• Process Compliance: Follows all documented processes & department policies to provide customer support.
• Ability to collaborate and use influence cross-functionally.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
• Experience with Salesforce.com is a plus.

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: 5Cs

• Culligan as One
• Customers come first
• Commitment to Innovation
• Courage to do what's right
• Consistently deliver exceptional results

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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