Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simple Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Outbound calls are conducted in the ZipDrug business area.

Requirements

• Requires a HS diploma or equivalent; or any combination of education and experience which would provide an equivalent background.
• Previous customer service in a call center or an automated customer service environment preferred.
• Bilingual (Spanish) or multi-language skills required.
• Must be able to pass a validated language test/assessment.
• Bilingual speaking customer service representative is required for this position.
• Burmese, and English speaking associate
• Spanish, and English speaking associate

Additional Details:

• Possible Temp To Hire
• Work from home/ remote
• The Shifts for this position will be between 8:00AM - 8:00PM Monday through Friday but could possibly change based on business needs.
• Shifts will be officially assigned during training.
• Training will be from 8:00AM to 4:30PM. Monday through Friday.
• We have Open Enrollment and Peak season in the call centers, which can require us to work company holidays, such as the day after Thanksgiving and Martin Luther King. Jr. During Peak season, usually in January, we may not allow approved time out of the office due to the high call volumes.
• Though we are a high volume contact center, we emphasize the importance of our associates, first call resolution and our members.

You will be receiving equipment to perform your job duties.

• Will you be able to set up this equipment on your own?
• Do you have a quiet space in your home with adequate internet speed where you will be able to safeguard the privacy of your calls?
• Please confirm that your work-at-home internet connection meets the following criteria:
• Complies with the minimum download and upload speed requirements. Minimum speed requirements are: 20 Mbps for downloads and 5 Mbps for uploads.
• Can connect via hardwired Ethernet cable and not WIFI.
• Candidate understand that “Satellite service, Hotspots or “Mifi” devices to connect to the internet are not permitted.
• Willing to upgrade your internet service to comply with these requirements should you be offered the position if your answer to either of the questions above was no?

BCforward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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