ABC is seeking a Customer Experience Specialist (CES) who will follow up on customer's sales and service experiences to ensure their satisfaction. We are looking for someone who is genuinely excited to help customers. Someone who is patient, empathetic, and passionately communicative. Customer feedback is priceless, and our CES will gather that information and apply it accordingly. Problem-solving also comes naturally to this person. They are confident at troubleshooting and investigate if they don't have enough information to resolve the situation at-hand.

The CES will have an opportunity to make an immediate impact on the service we provide our customers. Our target is to ensure excellent service standards & respond efficiently to customer concerns while maintaining the highest levels of customer satisfaction! You are on ABCs front line and are our brand ambassador building rapport, trust, and customer loyalty.

Responsibilities & job expectations for the CES will include:

• Pro-actively reaching out to customers via phone and e-mail to bolster high levels of satisfaction and engagement
• Driving positive ratings for our company through social media reviews, surveys and other means of customer feedback.
• Working with all departments to improve overall customer satisfaction
• Addressing both positive customer feedback as well as concerns, in a sensible manner, and with empathy and a positive attitude.
• Support business growth and key objectives
• Providing various status reports
• Seeking ways to contribute to the company's overall success
• Managing our customer referral program
• Handling inbound calls and emails with enthusiasm and a passion for customer service
• Achieving individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth
• Looking for ways to better our service levels and improve the customer experience
• Providing innovative feedback to management to continue to better the department and process