Job description

Company Overview:

Panasonic Connect North America Professional Services is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year.

This position will be responsible for providing excellent Customer Support to our Food Service Customers and assist the customer in doing business with Panasonic in a timely , efficient, focused and flexible manner. As a Deployment Operational Support Team Member, this role will manage customer and sales team support programs in alignment with business goals.

Manage activities related to sales orders that require installation services. This includes entering and maintaining updated information in our Service Support Database to assure all milestones are reached. This includes Contact dates, Product Shipment dates, completion dates and Schedule dates. This requires collaboration with multiple internal Departments, Third Party Installers, Construction Companies and the Customer.

Manage direct Customer Relations on all Installs to assure complete Customer satisfaction. Discuss special requirements if any and to confirm timing of the Installation. Contact Customer to address any open issues or problems. Majority of current projects require communication with Customer’s Construction Team rather than direct communication with customers

Manage 3rd party installation company scheduling to secure qualified resources for the projected installation date. Install selection will depend on timing and qualifications based on the type of install. Communicate Scope of Work to Install Company. Generate installer Work order/Cost sheet. Work with Installer to identify Missing parts and engage Sales Rep, when needed, for customer contact.

Collaboration with Operations, Credit, Supply Chain and 3rd Party Shipper to get order shipped and have all product onsite in time for the installation.

Manage database updates throughout the scheduling process so that reporting to Management and uploads to Customer’s IT database are accurate and current. Attend and participate in Weekly Conference Calls relevant to the areas/regions being managed.

Manage Post installation activities. Identify any leftover parts and coordinate with the Installer to submit a list of leftover products at the end of the installation and arrange for return. Ensure that billings are done for any out of scope activities that come up during the installation and work with Deployment Administration to ensure correct billings to match installer invoices prior to payment

What You’ll Bring:

Education & Experience:

· 3 + years of experience in Customer Service, Operations, Sales Administration or similar field

· Prior experience and understanding of Food Service Industry working in B2B Operational environment

· Previous Experience with SAP/BI and CRM systems preferred

· Advanced Microsoft Office Skills (Outlook, Excel, Word, (Power point). Emphasis on Excel skills.

Problem Solving:

• This person must be able to effectively identify problem areas and work quickly towards a solution. Must be able to prioritize areas of impact and focus attention where needed. Ability to follow-up and bring closure to issues is required.
• Decisive, focused and proactively drives for execution
• Multi-tasking ability is a must, ability to perform under pressure and meet deadlines
• Excellent organization and time management skills required

Communications:

· Must have strong written and verbal communication skills

· Ability to communicate across all levels of organization including Executive Management, Sales teams and with both suppliers and customers.

Other Requirements:

· Ability to effectively and efficiently work in a team orientated environment, with frequent changes in deadlines and priorities.

What We Offer:

· Competitive compensation package

· Comprehensive benefits

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All employees and visitors are required to wear a mask and maintain social distancing when possible.

Application Question(s):

• Desired Salary/Hourly Expectation?
• Our Shifts are Monday-Friday. Which time are you looking for?

8am-5pm
9am-6pm
10am-7pm

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.