Customer Onboarding Manager (SMB/MM)

Full Time
Draper, UT
Posted
Job description
About NexHealth
Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive healthtech companies.
Here's some of what we've accomplished:
  • $125M Series C at $1B valuation
  • Manage more than 38 million patient records
  • 100%+ annual revenue growth
  • Top 10% of Inc. 5000 (2022)
Customer Success at NexHealth
In a world of one-tap car rides and meal delivery, patients expect to access healthcare anytime anywhere. We're pursuing a future where patients can seamlessly book appointments and connect with their healthcare stakeholders online. To do this, doctors are striving to modernize their businesses and look to NexHealth for help. In many cases, our customers are transitioning from an analog patient experience to a digital one for the first time. Our customer success team plays a critical role in earning our customers' trust by supporting them step-by-step through this critical change.
What You'll Do
As an Onboarding Manager you provide amazing service that makes our customers love us. The best candidates are great customer relationship builders and influencers. The role ensures a successful onboarding for new customers (healthcare providers) that includes project managing, delivering virtual training and building out use-cases. You'll quickly learn and understand the customer's business objectives to lead their onboarding to a successful handoff to the Customer Success Manager.
This is the most important phase of the customer lifecycle, and the Onboarding Manager is responsible for establishing the solid foundation that drives customers' future successes. Onboarding Managers work in conjunction with Account Executives and Implementation Engineers to ensure customers are implemented and onboarded successfully, set up for long-term success, able to realize value quickly and become daily users of NexHealth.
This is the ideal opportunity for motivated individuals who provide excellent customer service while maintaining an organized queue of internal tasks. Successful Onboarding Managers have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills.

What You'll Bring

  • At least 2 years experience working in challenging, customer-facing roles, within the SaaS industry
  • Passionate and naturally curious about technology, and love working in a fast-paced start-up environment that's constantly changing
  • Empathetic to the challenges unique to healthcare practices and are able to anticipate client needs and concerns before they arise
  • Problem solver and results driven, you can quickly think on your feet
  • Excellent organizational and time management skills
  • Team player who takes pride in your work and goes the extra mile to ensure the job is done right
  • Ability to develop trusted relationships quickly and find creative solutions
  • Ability to explain technical concepts in an easy to understand manner
  • Get your hands dirty and are energized by working with a dynamic and supportive team
NexHealth Values
  • Solve the customer's problems, not yours
    When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
  • Do the things others are not willing to do
    As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
  • Take ownership
    Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
  • Say what's on your mind, with positive intent
    Be direct, proactive, transparent, and frequent in your communication.
  • Default trust
    As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
  • Think in first principles
    We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

Benefits

  • Competitive salary plus equity
  • Full Medical, Dental and Vision
  • 401K
  • Unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@nexhealth.com.

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.

Intrested in this job?

Related Jobs

All Related Listed jobs