Massimo Zanetti Beverage USA (MZB-USA) is the largest fully integrated coffee company in the US delivering innovative solutions for the home, office, and foodservice with a long tradition of exceptional quality. Owned by MZB Group, one of the largest coffee groups in the world, our portfolio consists of globally-recognized brands such as Segafredo Zanetti® Coffee and Espresso, Chock full o’Nuts®, and Kauai® Coffee where we operate one of the most sophisticated sustainable coffee farms in the world.

We’re looking for someone to join our team who is as passionate about coffee & our customers as we are!

Position Summary:

The person in this role will be responsible for providing analysis, support, and problem-solving strategy for MZB business accounts totaling $200mm plus in sales. The Customer Relations Coordinator acts as a liaison of information and first point of contact between Planning, Operations, Logistics, Sales team, and external customers as it relates to all orders.

Job Duties:

• Daily analysis of retail orders for designated customers as it pertains to Planning, Operations, Transportation,
• Logistics, Warehouse and Sales Team
• Effectively interfaces with customers, sales, logistics and supply chain management to coordinate and communicate critical information
• Facilitate orders going out both on time and complete
• Handle various RBM, broker and customer inquiries regarding order status/changes, product availability/information/returns and complaints within company guidelines and to the satisfaction of the complaining party
• Assist order entry/billing department to resolve any order on hold
• Generate and analyze account specific service level reports including but not limited to cut reports, lead time reports and customer scorecards
• Research root causes for under delivering to customer expectation and devise and execute action plans to resolve reoccurring issues
• Achieve case-fill rate expectations weekly
• Participation in monthly S&OP meetings as well as daily production scheduling calls
• Perform other tasks assigned by Manager, Production Planning including but not limited to production reports and deployment plans

Qualifications & Requirements:

• BA/BS degree preferred or equivalent work experience
• 2-3 years experience in customer service role strongly desired
• Demonstrated strong customer focus
• Ability to solve problems and think logically to bring about solutions
• Strong analytical skills and sense of urgency
• Excellent organizational skills and interpersonal skills with ability to prioritize work and meet deadlines
• Ability to multi-task and keep-up in fast paced environment
• Excellent Computer skills including Excel, Outlook, and ERP or similar systems experience
• Ability to work independently, demonstrating strong organization and attention to detail skills
• Successfully maintain constructive working relationships with people at all levels of the organization (internally and externally) while resolving problems

Equal Opportunity Employer: disability / veteran. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Massimo Zanetti Beverage USA is proud to be an equal opportunity employer and we are committed to creating an inclusive workplace environment for our family of employees. MZB-USA recruits and advances qualified applicants without regard to race, ethnic or national origin, gender, sexual orientation, genetic information, age, religion, marital status, military service, veteran status, political affiliation, disability, or any other status protected by law. MZB-USA also prohibits discrimination and harassment of any kind and is fully dedicated to the safety of its workforce.